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dennis_c's avatar
dennis_c
Explorer | Level 3
3 years ago

Conflicted file issues

Currently, there are approximately 10 users using Business Dropbox, and we are experiencing numerous issues. These issues include frequent creation of conflicted files, even when users are not access...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi dennis_c, thanks for bringing this to our attention.

 

If conflicted copies are being created, this could be due to the file being open on someone's machine, or someone is editing the file at the same time.

 

Could you check the event history of the file to see which user and machine created the file? This might help locate if it's coming from a specific user or computer.

 

Keep me updated with any progress!

  • dennis_c's avatar
    dennis_c
    Explorer | Level 3
    3 years ago

    okay i can check who used it, but it here way to use the file with multiple people? For example, we are writing a report on a same document file?

  • dennis_c's avatar
    dennis_c
    Explorer | Level 3
    3 years ago

    Its still happening, when I delete conflicted file, its coming back and when I check version history, i can see name on it but that user is not touching that file.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to jump in here, dennis_c.

       

      What types of files is this happening with? 

       

      If it's with Microsoft Office files, you can use the Dropbox badge; you can see how to enable this feature here.

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