Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
My daughter sent me an invitation to add and edit a folder that she created in her Dropbox account. When I try to accept the invitation, I receive an error message that says "Could not add to Dropbox". There is plenty of space in my account to accept this folder, and she and I have shared many folders in the past without any problem, so this came as quite a surprise. I have checked settings, restarted my phone, none of which helped. I have the Android Dropbox app running on my Google pixel 6 pro, which has never had a problem accepting a folder before.
Hi @sargamites, thanks for bringing this to our attention.
How large is the shared folder you're trying to add?
Do you have enough quota to add it to your account?
This will help me to assist further!
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
The purpose of using a different browser is to see if there could be an issue with the way the browser sends data to Dropbox.
If you're not able to use another browser on the mobile, have you tried adding the shared folder while using a desktop machine and browser, to see if this helps?
Jay, I didn't have or want to put another browser on my phone.
I asked my daughter to send a web link and the link worked, on my phone, using the same Google Chrome browser. Interestingly, the web link opened a page in the browser that looked nearly identical to the one linked to the invitation. The invitation sent thru DropBox, which comes as an email with a button to join the folder, did not work and was the one that generated the error.
Given that the web link worked and got me onto the folder as a member, does this info give you any idea why the invitation did not work?
Hey @sargamites, sorry to jump in here.
We can't really know the reason this might have happened, without ruling out whether this was browser related or not.
It could be cache related or something to do with an extension on the browser.
In any case, I'm happy to see that you were able to find a workaround and were able to add the folder to your account through a 'can edit' link.
If you need anything else, please don't hesitate to let us know.
Have a great weekend!
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!