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Couldn't Copy Link Error

Couldn't Copy Link Error

GWS247
Helpful | Level 5

When I right click on a saved jpg in my Dropbox Folder in Windows Explorer and select "Copy Dropbox Link" I get an error message saying" Couldn't Cop Link - You don't have permission to create a link to this content".  I have been doing this successfully everyday for the last 10 months or more.  Why is this now all of a sudden a problem?  

9 Replies 9

Walter
Dropbox Staff

Hi @GWS247; welcome to the Community!

 

It seems like your shared links have been banned. How long have you been getting this message? 

 

If it's been a while, may I use the email address that's connected to your profile here to reach out in order to investigate further? 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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GWS247
Helpful | Level 5

Yes you may.  I have been getting this error message since last Friday so 4 days now.

Здравко
Legendary | Level 20

Hi @GWS247,

Did you receive the same (or similar) message when you try create link pointing to the same file while using web interface? 🧐 Or you haven't tried yet. Can you share what is going on dropbox.com/home when you try create share link to the same jpg?

Thanks, @GWS247.

GWS247
Helpful | Level 5

When using the web interface is allows me to create and copy the link (by memory I don't think it was allowing me last week).  However when I paste the link to MS Excel file and try to open by clicking on the link I get a MS Excel error saying "Unable to open http://www.dropbox.com/s/................Cannot download the information you requested.

Здравко
Legendary | Level 20

Thanks again @GWS247,

That seems like a bug in Dropbox system at all. Let's hope will be fixed soon. I and some other users (most probably all) experience the same.

About the link, did you replace the ending "?dl=0" to "?dl=1" or "?raw=1" (whatever is more suitable for you)?

Hope this helps to some extent.

GWS247
Helpful | Level 5

Tried all 3 but still no luck opening.  Thanks for the suggestions though.

GWS247
Helpful | Level 5

Do you think deleting my account and then setting up a new account will achieve anything?

Здравко
Legendary | Level 20

If you ask me, did I tried? No, I didn't.

I don't think it will work, becouse of number affected users (not just few) and variety of affected platform. Initially I thought, it's an application bug, but now if I have to bet, looks like fault on central (server) level. Of course can not be sure.

Walter
Dropbox Staff

Thanks for the quick response @GWS247; you've got :envelope: 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    Здравко Legendary | Level 20
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    GWS247 Helpful | Level 5
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