","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"216","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-07-05T14:19:45.684-07:00","lastPublishTime":"2024-07-05T14:19:45.684-07:00","metrics":{"__typename":"MessageMetrics","views":1470},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:781464/message:781469","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1059","rawBody":"
Thanks Mark,
There is no error message. I click it & nothing happens... at all.
The 3rd party files are added every day & accessible at dropbox.com as well as the drobox app on my phone. I created a folder that I use and that updated in the app & on web. It is reflected in the files as well. When I add files tot he website they are reflected on the desktop and vice versa. In the \"apps folder on the website I can see the daily files, on the desktop app when I open the apps folder I get a \"desktop.ini file that opens to info in notepad.
Hello TGD-Inc
While there are more details that would be needed to troubleshoot this, I would start with:
1. Which version of Windows are you running on your PC?
2. Was the Dropbox icon ever visible in the bottom right (tray area) of the screen?
This would help as a starting point to getting to the bottom of this, although finding a solution in this manner could take a while given the asynchronous nature of the forum.
Alternatively, I could help with troubleshooting this faster via email, as I have experience with figuring out hard Dropbox puzzles like this one. If that's an option that you would consider, feel free to add \".com\" to my forum username and enter it in the address bar in order to get in touch. Otherwise, answering the forum here would also work (albeit slower).
Here to help,
Andrew (DBoxTips)
I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox in any way. All opinions expressed here are my own.
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While there are more details that would be needed to troubleshoot this, I would start with:
1. Which version of Windows are you running on your PC?
2. Was the Dropbox icon ever visible in the bottom right (tray area) of the screen?
This would help as a starting point to getting to the bottom of this, although finding a solution in this manner could take a while given the asynchronous nature of the forum.
Alternatively, I could help with troubleshooting this faster via email, as I have experience with figuring out hard Dropbox puzzles like this one. If that's an option that you would consider, feel free to add \".com\" to my forum username and enter it in the address bar in order to get in touch. Otherwise, answering the forum here would also work (albeit slower).
Here to help,
Andrew (DBoxTips)
I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox in any way. All opinions expressed here are my own.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:781470_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:781474":{"__typename":"ModerationData","id":"moderation_data:781474","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:781474":{"__typename":"ForumReplyMessage","uid":781474,"id":"message:781474","revisionNum":1,"author":{"__ref":"User:user:1853016"},"readOnly":false,"repliesCount":23,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:781470"},"conversation":{"__ref":"Conversation:conversation:781464"},"subject":"Re: Desktop App is not opening or running - files from 3rd party app are not syncing","moderationData":{"__ref":"ModerationData:moderation_data:781474"},"body":"Andrew,
Thanks for the assist.
I'm running Windows 10 Home.
The DropBox Icon is visible in the bottom left taskbar (I pinned it there). as well as in the system tray. FYI - It says \"my files are up to date\", but they are not.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-07-05T14:34:26.807-07:00","lastPublishTime":"2024-07-05T14:34:26.807-07:00","metrics":{"__typename":"MessageMetrics","views":1460},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:781464/message:781474","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDc4MTQ4MSw3ODE0ODE","node":{"__ref":"ForumReplyMessage:message:781481"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"263","rawBody":"Andrew,
Thanks for the assist.
I'm running Windows 10 Home.
The DropBox Icon is visible in the bottom left taskbar (I pinned it there). as well as in the system tray. FYI - It says \"my files are up to date\", but they are not.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:781474_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:781481":{"__typename":"ModerationData","id":"moderation_data:781481","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:781481":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1815182"},"id":"message:781481","revisionNum":1,"uid":781481,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:781474"},"conversation":{"__ref":"Conversation:conversation:781464"},"subject":"Re: Desktop App is not opening or running - files from 3rd party app are not syncing","moderationData":{"__ref":"ModerationData:moderation_data:781481"},"body":"Thank you for the details.
Since you mentioned the files being accessed via the \"Apps\" folder via the website and the mobile app, are those files from the third-party website accessible via a subfolder of the \"Apps\" folder? If so, when you go into Dropbox selective sync settings on the Dropbox desktop app preferences do you see that subfolder checked?
Thanks,
Andrew (DBoxTips)
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":22,"postTime":"2024-07-05T15:08:42.966-07:00","lastPublishTime":"2024-07-05T15:08:42.966-07:00","metrics":{"__typename":"MessageMetrics","views":1448},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:781464/message:781481","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"436","rawBody":"Thank you for the details.
Since you mentioned the files being accessed via the \"Apps\" folder via the website and the mobile app, are those files from the third-party website accessible via a subfolder of the \"Apps\" folder? If so, when you go into Dropbox selective sync settings on the Dropbox desktop app preferences do you see that subfolder checked?
Thanks,
Andrew (DBoxTips)
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I removed the ending punctuation from the file name in Dropbox Web and everything synced right away. I'm so relived.
Now to make sure it continues to sync to file explorer.
Thank you very much! I'll pop back and confirm resolution in a couple days just to be sure it sticks.
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I removed the ending punctuation from the file name in Dropbox Web and everything synced right away. I'm so relived.
Now to make sure it continues to sync to file explorer.
Thank you very much! I'll pop back and confirm resolution in a couple days just to be sure it sticks.
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