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CathMac's avatar
CathMac
Helpful | Level 6
2 years ago
Solved

Trouble opening the Dropbox desktop app on new Mac Air

I'm way out of my depth here.  I've been a long time user of Drobox and have installed the desktop app previously but its not working this time.  I used the Migration Assistant to set up new Mac Air from MacPro.  I've found Dropbox in launchpad but there are no files.  I have tried to delete but I get a dialogue box saying its open and cannot be deleted.  I have tried installing a new one both through my account or from the Dropbox site but it progresses no further thn showing up in the tool bar and then disappearing beofre the new step.  I also think I may have logged in to the new app via google which I never use so I'm getting myself ina twist.

Any help would be gratefully received.

Cheers

Cathy

 

desktop
Mac
  • CathMac's avatar
    CathMac
    2 years ago
    Hi Walter,
    It turned out to be simple, of course!
    I found the Dropbox icon on the top right hand side of my screen and logged out there. That then enabled me to delete Dropbox from Finder/ Applications and then reinstall and open with the correct log in.
    Cheers😀

4 Replies

  • CathMac's avatar
    CathMac
    Helpful | Level 6
    2 years ago

    I worked it out, 😁 and feel pretty proud of myself!! So a bit that's a morale booster I had to share.  Cheers all!!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey CathMac - glad to hear you sorted it out in the end and thanks for keeping us in the loop too.

     

    If you'd also like to let us know the steps you followed to do this, I'd appreciate it.

     

    Thanks a bunch, Cathy. 

  • CathMac's avatar
    CathMac
    Helpful | Level 6
    2 years ago
    Hi Walter,
    It turned out to be simple, of course!
    I found the Dropbox icon on the top right hand side of my screen and logged out there. That then enabled me to delete Dropbox from Finder/ Applications and then reinstall and open with the correct log in.
    Cheers😀
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update, Cathy!

     

    See you around the Community and take care!

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