Drop box is stuck at "Starting..." but files are being synced

[pellet]

The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?

Thanks.

[cvlk]

wow, what an incredible problem!  affecting all these people at the same time ... starting yesterday ( 08/13/2018 ).

hopefully dropbox has now taken note and is quickly coming up with a solution!!

thanks to everyone!  let's get this thing solved!  🙂

chris

[Gogoarkman]

Hi Dropbox,

My Dropbox has been starting and syncing since yesterday. It has not been able to finish loading. Please refer image below.

This is the first time showing this issue. Appreciate if you could advise what is the method to resolve this.

[pellet]

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@pellet wrote:

The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?

Thanks.

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It looks like a confirmed, widespread issue. Let’s give Dropbox some time to get it fixed. Hopefully soon....

[4llan]

The issue is really on my work account:

[From Android]

[wpfbedford]

So since yesterday both my desktop and laptop (both win 10 64 bit) App  say "Dropbox is starting...." but it never starts. I tested that it is syncing without a problem just the icon stays greyed out and the App never starts. Running 54.4.90

I conatced tech support via email but so far they have not gotten back to me with a fix.

Any ideas how to fix this?

Thanks 

[brandonkal]

I am also having this problem on MacOS. Files sync but Dropbox is stuck forever starting.  It looks like this issue is widespread. Please add this to you list of known issues, Dropbox.

[davidbautista]

Yeah, it seems like a widespread problem. I hope Dropbox fix it. Even if mine is working normally, the task icon bar is stuck in that "indexing..." thing. In Windows 10, it doesn't even appear in current tasks, like if it would be only a bug.

[Lusil]

Hey there @wpfbedford! Initially please note that I went ahead and removed some info from your screenshot, for privacy and security purposes. 

As for your concern, due to account-specific info required to troubleshoot for this, I’d kindly recommend continuing via email. I was able to locate your open request from my side and have passed your comments along to the member of my team that's working on this with you. 

Once they have more info on this matter, they’ll get back to you as soon as possible. Rest assured, they’ll do their best to assist you. 

In the mean time, if you have any other questions, don’t hesitate to get back to us. Thanks! 

[wpfbedford]

OK than you and thanks for removing info from the screen shot.

[Lusil]

Hey @Gogoarkman! 

Initially, please note that I’ve gone ahead and removed some info from your screenshot for security and privacy purposes. 

Moving on to your concern though, I’d kindly recommend moving this discussion to email due to account-specific info that may be required. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest message. 

Cheers!