cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Drop box is stuck at "Starting..." but files are being synced

Drop box is stuck at "Starting..." but files are being synced

pellet
Helpful | Level 5
Go to solution

The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?

 

Thanks.

1 Accepted Solution

Accepted Solutions

Jane
Dropbox Staff
Go to solution

Hi again to all, 

This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.

Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.

Thanks to everyone for your reports & happy Dropboxing ahead! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

80 Replies 80

Spiff
Explorer | Level 4
Go to solution

Since (I presume) updating to Dropbox 54.4.90 on Windows 10 version 1803 (both Pro / Home), Dropbox is constantly 'indexing'. However, it still seems to be syncing files.

 

Unlinking / relinking accounts and uninstalling / reinstalling the desktop app makes no difference. I'm assuming this is an issue with the app itself?

photover
Explorer | Level 4
Go to solution

I also have the same issue, I have tried un-linking and re-installing to no avail, the same issue is happening with another PC I am currently testing

Jane
Dropbox Staff
Go to solution
Hey @pelletSpiff & photover, thanks for getting in touch on our Forum & for letting us know of the troubleshooting steps you’ve followed so far! 
 
If I were in your shoes, I’d go with a re-installation, in order to create my local database again from scratch. If you’d like to go as per my advice, you could use the steps below: 
 
  • Stop Dropbox (If needed) by clicking the Dropbox icon in the system tray at the bottom of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox".
  • Uninstall Dropbox: [Note: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select "Control Panel" (Windows 7), or type Control Panel at the Start screen or start menu, and click on it (Windows 10, 8 ).> Click "Uninstall a Program". >Select Dropbox from the list of programs and click "Uninstall".
  • When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.  
 
Please do let me know on this discussion how get on with that & I’ll check back with you here. Take care until we talk again! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Spiff
Explorer | Level 4
Go to solution

Somewhat bizarrely, even though I'd already unlinked and relinked both personal and work accounts from the desktop app, and also removed and reinstalled the desktop app, and it didn't work - having removed the work account first, followed by my personal one, then readding them in the reverse order, it is now working!

 

Thanks for your help, Jane!

Spiff
Explorer | Level 4
Go to solution

Hmm - it's no longer showing 'indexing' on my laptop; rather it's showing as 'Starting'. And it's still showing as 'Indexing' on my work desktop.

 

When I click on the settings section of the Dropbox app, it gives a summary of the space used, etc., both on my Personal and Work Dropbox accounts. The problem on both of these accounts are associated with my Work account.

 

Yet, strangely, even though the app is reporting that it's 'starting' or 'indexing', it's still syncing immedately, as it did before the update.

 

Work Desktop is Windows 10 Pro 64 bit and laptop is Windows 10 Home 64 bit. Both OSes are version 1803 / OS build 17134.165.

 

Turning off antivirus made no difference.

 

Any other suggestions?

YeOldeBowler
Explorer | Level 4
Go to solution

Me too (ver 54.4.90 on Windows 7)

davidbautista
Helpful | Level 5
Go to solution

Hi. I have a problem. My dropbox is syncing normally between my computer and my cloud (dropbox.com) but the problem is that the little dropbox logo in my taskbar is saying "indexing, syncing..." with blue arrows as if it's working or doing sync or accesing my account. I reinstalled it, and it downloaded all my files again normallt but the logo still says the same.

 

Task bar logo problem, in English: indexing, syncing...

And then you can see that the files are correctly synced.

 

davidbautista
Helpful | Level 5
Go to solution

It's happening to me as well! God, I thought it was me, but maybe it's a Dropbox problem. I even started my own thread. Which is literally the same problem. I even reinstalled the app.

pellet
Helpful | Level 5
Go to solution

I did uninstall and reinstall as well. No help. 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    MichaelP Explorer | Level 4
  • User avatar
    4llan Helpful | Level 5
  • User avatar
    davidbautista Helpful | Level 5
  • User avatar
    Jane Dropbox Staff
What do Dropbox user levels mean?