DropBox Not syncing from iMac Monterey to Dropbox central or Windows

[RapsGazette]

DropBox Not syncing from iMac Monterey to Dropbox central & Windows, any ideas?

[Rich]

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@roiho wrote:

I am not sure what you mean by the "syncing status".

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If you hover your cursor over the Dropbox icon in your menu bar (hover, not click), it will display your current sync status. Best to do this while you're experiencing the problem.

[roiho]

Thanks! it says "up to date"

[Nancy]

Thanks for checking, @roiho!

From what you mention, it sounds like your desktop app is currently fully synced.

Can you try to upload a few files to your Dropbox account, as a test, and let me know if the same issue still persists?

If it does, I’d like you to create a screen recording of what you see on your end, so that we can investigate this further.

[roiho]

Hi @Nancy ,

There is nothing really to show. The issue is that even though it says everything is synced, the files I create or edit are not uploaded to the Dropbox server. Only when I click "pause" and then "sync" it gets uploaded.

[Megan]

Hi @roiho, sorry to jump in here!

Have you tried uninstalling, then re-installing the app to see if this does the trick for you? 

[roiho]

Hi @Megan ,

Thanks for your suggestion. I just tried that, but still, the problem persists.

[Megan]

Hi @roiho, I just reached out to you via email, in order for us to have a closer look into this!

Reply back to me, and we'll take it from there. Thanks!

[roiho]

Hi @Megan, I did not get any email from you.

I would love to get your advice on this issue.

[Megan]

Hey @roiho, I just re-sent you the email. Can you check to make sure you've received it this time? 

Thanks! 

[roiho]

Hi @Megan,

Yes. I got it and I replied to the email. I hope it reaches you.