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can't open a dropbox link

can't open a dropbox link

TK27
Explorer | Level 3
Go to solution

I received an email with the following link:

https://www.dropbox.com/sh/23315lmnhjsa1yu/AABDJVQ3OItMbL8_ozkyqfyUa?dl=0

The link can’t be opened and a message appeared  ”That didn’t work for some reason’’.

I clicked refresh for the page , signed out of dropbox and clicked the link many times then tried copy & paste for  the link on browser address bar but nothing works.

1 Accepted Solution

Accepted Solutions

Mark
Super User II
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Sounds to me like the file has been removed/changed or link deleted. 

 

I'd ask them for another link 🙂


 


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10 Replies 10

Mark
Super User II
Go to solution

Sounds to me like the file has been removed/changed or link deleted. 

 

I'd ask them for another link 🙂


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Rich
Super User II
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@profelite wrote:

Unable to download a file from the link below.


Contact the file owner and ask for a new link.

Mark
Super User II
Go to solution

This link has been removed for many months - it is obviously a popular one as it appears on here frequently: https://www.dropboxforum.com/t5/Dropbox-files-folders/can-t-open-a-dropbox-link/td-p/517513


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Azat202021
Explorer | Level 3
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please ask for help. Can't access links in dropbox. I tried to enter from different browsers and device, but an error comes out “ That didn't work for some reason
If it's a fluke, it might work if you refresh the page. You can also ask us for help.”

Megan
Dropbox Staff
Go to solution
Hey @Azat202021, thanks for posting here today! 

Can you please send me a screenshot of the error you receive on your end when you open the shared link? 

Does that happen with all of your links? 

Keep me updated.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Azat202021
Explorer | Level 3
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Seems not with all links. The screenshot shows a dog with a bowl and this inscription on top“That didn't work for some reason”

Mark
Super User II
Go to solution

@Azat202021 - it still means the same thing. The link is no longer valid. 

You need to get a new one. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


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:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Azat202021
Explorer | Level 3
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the link is working, another user opens this link. I can’t understand at all why I can’t open it?

thehuqa
Explorer | Level 3
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I can't seem to open a file sent to me. Please help. This is the link. [Link removed by moderator]

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    Rich Super User II
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