cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in learning how media industry leaders use Dropbox Replay? Register for our webinar here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

DropBox Not syncing from iMac Monterey to Dropbox central or Windows

DropBox Not syncing from iMac Monterey to Dropbox central or Windows

RapsGazette
Explorer | Level 3
Go to solution

DropBox Not syncing from iMac Monterey to Dropbox central & Windows, any ideas?

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution
Hey @RapsGazette, thanks for reaching out to our Community.

Can you please clarify what you mean by 'Dropbox central'?

And what is the sync status of the Dropbox app on your iMac? You can check this by hovering your mouse over the Dropbox icon in your menu bar.

Also, can you check your account online, to see if the changes you make are syncing there?

Let me know what you find!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

19 Replies 19

Hannah
Dropbox Staff
Go to solution
Hey @RapsGazette, thanks for reaching out to our Community.

Can you please clarify what you mean by 'Dropbox central'?

And what is the sync status of the Dropbox app on your iMac? You can check this by hovering your mouse over the Dropbox icon in your menu bar.

Also, can you check your account online, to see if the changes you make are syncing there?

Let me know what you find!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

RapsGazette
Explorer | Level 3
Go to solution

The Dropbox on iMac did not update to the Dropbox server as the Sharer in another office over the internet, or my Windows machine on my intranet, could not see the update. When the Dropbox icon is opened it usually updates. Cannot see the sync status anywhere.

Nancy
Dropbox Staff
Go to solution
Hi there, @RapsGazette! Hope you don’t mind if l jump in. 

If l get this right, you’re unable to see the Dropbox icon on the top part of your iMac device, close to your clock settings, correct? 

In that case, can you please open your Finder > Applications folder and try to restart the app from there? 

Let me know how this goes, or if I’ve understood something wrong.

Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

RapsGazette
Explorer | Level 3
Go to solution

Re read my comment, you misunderstood. 

Nancy
Dropbox Staff
Go to solution
Sorry for any misunderstandings, @RapsGazette

Would it be possible to send me a screenshot of what you see on your iMac, in this case? 

If you can see the small Dropbox icon on the top part of the device, then the syncing status should be showing there, after hovering over/clicking on it.

Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

RapsGazette
Explorer | Level 3
Go to solution

Found the Sync and Update. Thanks.

roiho
Explorer | Level 4
Go to solution

I am having the same issue for a very long time. Whenever I want to sync files I need to "pause" and then "sync". This should happen automatically.

How can I fix this?

Nancy
Dropbox Staff
Go to solution

Hey @roiho, thanks for the nudge! 

 

Let’s check a few things together. 

 

First of all, what’s the current syncing status of your desktop app, as well as its app version? 

 

Also, what’s the exact OS version of the computer that you’re using?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

roiho
Explorer | Level 4
Go to solution

Hi @Nancy!

Thanks for writing!

 

The Dropbox version is v154.4.5363.

I am not sure what you mean by the "syncing status". Here is a screenshot of my preferences.Screen Shot 2022-08-09 at 9.33.09.png

 

This is my OS version

Screen Shot 2022-08-09 at 9.34.21.png

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    roiho Explorer | Level 4
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?