Dropbox Transfer "Couldn't add some files"

[organizedimages]

Hello,

I am trying to create a Dropbox Transfer of the entire contents of a folder. The folder contains 76.8 GB in total and over 16K of files. I am doing this from my Windows desktop. The folder is already within Dropbox but it appears that Dropbox wants to upload a new copy. I have the Professional plan specifically in order to be able to create large transfers.

When I attempt this, adding the 1 folder (and many sub-folders, etc), it successfully seems to prepare the transfer but after I click on Create Transfer, I eventually get the error message "Couldn't add some files. Try adding those files again or removing them." The single folder I added has "Failed to upload" in red text next to it.

I attempted again, this time adding by subfolder. It successfully prepared the transfer, with all folder being listed. After clicking on Create Transfer, like the prior attempt, it never left 0% and only showed 0 bytes out of 76.8 GB before failing. Every subfolder had "Failed to upload" next to it in red.

I am running Dropbox version 152.4.4880. 

Kathy

[Megan]

Hi @organizedimages, let's have a look into this! 

If you try sending the Transfer using our website, do you notice the same behavior? 

Also, feel free to send some screenshots my way, in order to have a clear visual on this. 

Thanks a bunch! 

[oneweb2022]

Same issue here since this morning using transfer on safari.

[Jay]

Hi @oneweb2022, could you try creating the transfer on the site directly to see if this helps?

[oneweb2022]

Jay,

That is what I did. But just tried again with the same files and it now worked. Think it was a temporary glitch. Thanks for your support!

[organizedimages]

Megan, here is a screenshot from when the desktop transfer failed initially.

[organizedimages]

The transfer just failed again now when done from the website.

[oneweb2022]

That was exactly the same message I received, but I got it on the webversion (so via the website). I could select all the files, no issue, but straight after clicking on 'create transfer' the message appears like 'Organizedimages' shows. So it did not even "try" to upload the files. But as I said, it works again for me now. 

[oneweb2022]

@organizedimages

Don't know if you use an iMac or Macbook as I do. Completely unrelated, I did a reboot (just a normal restart) of my iMac just prior to trying again. Maybe safari or mac os had a few updates that needed downloading and installing and that might have sorted the issue for me. 

[organizedimages]

@oneweb2022 , thanks for the suggestion. I'm on a Windows machine and did reboot this morning prior to trying again. 

After trying on the website, where it displays that the file can't load, I was still able to click the "Create Transfer" button. The screen immediately jumped to displaying 99% complete with 76.84 Gb out of 76.84 Gb (screenshot attached), it's been spinning away at this percentage for the last hour or so with no change.