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I am experiencing the same issue as the one listed below which doesn’t seem to have a resolution (and I couldn’t add my comments there). When I click a Dropbox link in Facebook
Messenger it gives me a message “get the app or continue to the website”. It also states it will pass a link to the file, across to the app. I already have Dropbox installed so I’m not sure why it isn’t doing this anyway. If I click got to the app it takes me to the App Store which shows that Dropbox is already installed and only has the “open” option. When I click open, it opens my Dropbox but doesn’t bring the file in question.
Here is the original issue raised regarding this.
https://www.dropboxforum.com/t5/Dropbox-files-folders/I-have-an-issue-with-shared-links-and-Facebook...
Thanks
Hi! My name is Harry. I'm an engineer working on Web Previews. We're responsible for shared links, so getting shared links sent on Messenger to open in the Dropbox app is part of our purview. I recently published a fix that should make links shared on Messenger and Instagram open in the Dropbox app instead of the mobile website. The fix is working for us internally.
Are you still seeing this issue? Have you tried creating a new shared link, sending that on Messenger, and then opening that link? We found that some shared links generated before the fix was published don't work due to the way Facebook saves metadata about the link.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Alright, I've found a workaround: When opening the link, you're greeted with the incorrect dialogue saying that you need to download the app. In the lower right corner, there is a "share" button. Press and choose "Open in Safari". Now the app will open.
I don't know who's fault it is – Messenger or Dropbox – that Messenger doesn't recognize that Dropbox is installed, but I just spent 20 minutes of my life debuging this that I won't get back. Hope someone else has use for this.
Hi all, we appreciate you reporting this. Some apps have custom ways of handling links that make it more challenging to deliver the optimal experience.
To help us troubleshoot, if you were to paste the Dropbox link into the Notes app on our iPhone or iPad and click on it from there, does it behave as expected?
Additionally, are there links from other apps that you use in Messenger that behave the way you expect? If so, what are those?
Thanks again 🙂
Hi! My name is Harry. I'm an engineer working on Web Previews. We're responsible for shared links, so getting shared links sent on Messenger to open in the Dropbox app is part of our purview. I recently published a fix that should make links shared on Messenger and Instagram open in the Dropbox app instead of the mobile website. The fix is working for us internally.
Are you still seeing this issue? Have you tried creating a new shared link, sending that on Messenger, and then opening that link? We found that some shared links generated before the fix was published don't work due to the way Facebook saves metadata about the link.
Hi there!
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