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Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

Daniel10x
New member | Level 2

Worked like a charm. Thank you!!

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

JOfE
Collaborator | Level 10

See if it stays.

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

ferdinandus
Helpful | Level 6

Indeed it works....
This keeps happening to me A LOT (a few times every day). The first time it happened (after I installed Big Sur) I contacted DB help and someone told me to delete the app, re-download and sync again - it worked very well. But soon it happened again...  I thought it was a bit 'brutal' to delete and re-install the appevery time (not to mention the first big sync).

It was obvious that the problem was the finder extension - Dropbox worked well apart from that. I found a work-around that works perfectly: everytime the tiny blue/greee/grey icons disappear and no finder extensions, I go to System Preferences > Extensions and there un-click and click again the DropBox extension. Instantly everything starts working again.

It's a bit of a pain to have to do that everytime, but it works.
I don't have many other extensions in my computer, but now I'm trying to identify if the culprit is another extension by having them all unchecked and trying to load them one by one. It's a bit tricky, because the problem appears to be ramdom.

It would be great to have a proper fix, but unchecking and checking the DB extension works!

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

nicksut
Explorer | Level 3

Worked for me. Thank you! 

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

horat10
Helpful | Level 5

Could be working but thats not really meant to be the Solution dear Dropbox! That's definitley no long time solution for our Company! Do something!

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

TonyEnglund
Helpful | Level 6

How is it going with this issue? It's been a while, and it's the same on LOADS of Macs i work with.

 

The easies solution i've found this far is to restart the finder app, then you get the icons back. But, as this is an old issue it should be fixed permanently.

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

Daphne
Dropboxer
Thanks for all your updates here everyone!

While we're looking into this issue, please submit a ticket with our Support team so that we can investigate the matter further.

You can check out your Support options here.

Also, you can let me know the ticket number (eg. #1234567) you receive here, so that I can follow up with you there and pass along your comments to the case too.

If you have any trouble with this, just give me a nudge here and I'll be happy to help out.

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

ferdinandus
Helpful | Level 6

Hi,
I've submitted a ticket with the issue. The number is Ticket #12146809.

Many thanks

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

Tomcor
Helpful | Level 6

Hello @Daphne,

thankyou for your post.

 

As my "solution" just works temporally in my mac too, i posted a ticket hoping this can help the dropbox team to engage the issue.

https://www.dropbox.com/support/ticket/12147102

Bests, Tommaso.

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

nicksut
Explorer | Level 3

I implemented the temporary solution a week ago and, thankfully, no further issues since then. 

Need more support?