Dropbox not backing up photos on iPhone unless app is open

[kyle88204]

Dropbox not backing up photos on iPhone unless app is open. I have background refresh on. I tested this a number of times and photos don't appear in my camera uploads on the Dropbox website unless I open the app on my iPhone.  

I don't want to have to keep opening the app to have photos uploaded. Is there any way to fix this?

I have the newest app version and IOS version. 

[Megan · Accepted solution]

Hi @kyle88204, let's jump right into this! 

Have you tried disabling camera uploads and re-enabling it to see if this helps?

If I were you, I'd also try clearing the app's cache, and checking again. You can do it this way:

- Navigate to the “Account” tab.
- Tap the gear icon in the upper-left corner of the screen.
- Scroll to the bottom of the screen.
-Select "Clear Cache."

Let me know of any updates!

[kyle88204]

Thank you! I tried this and it seems to be working.  I think it stops every time there is an IOS update or my phone restarts. Then I have to open the Dropbox app again before syncing starts.