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jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
9 years ago
Solved

Dropbox not uploading/ uploading v slow

I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop. I moved a load of photos off my phone onto dropbox on my laptop l...
desktop
sync
upload
windows
  • Jane's avatar
    Jane
    9 years ago
    Hey walwar, 
     
    Let me send over some more details and tips to determine the cause!
     
    • For starters, you may have a look here for some steps to adjust your bandwidth locally. 
    • Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. 
    • Also, let me ask you whether you’re in a work or home environment. 
    • You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
     
    I’ll be following-up here, so please keep me updated in your reply! 
  • jeanzbeanz's avatar
    jeanzbeanz
    Helpful | Level 5
    9 years ago

    Thanks so much for taking the time to respond!  

    I have tried your suggestion and ONE photo uploaded... and unfortunately it seems to be stuck again :(

    Any other ideas?

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      9 years ago
      Hey  jeanzbeanz, 
       
      Thanks for the follow-up! 
       
      I can see that you’ve troubleshooting with a coleeague via ticket and they has replied to you there. At your convenience, could you check your inbox for this message and let me know if you have any issues locating their message, so that I make sure that you receive it again?
       
      Hope this gets resolved soon! 
       
       
      Warm regards, 
      JaneA
      • jeanzbeanz's avatar
        jeanzbeanz
        Helpful | Level 5
        9 years ago

        Sorry I haven't seen the ticket - if you could resend to [Personal Information removed by Jane] that would be helpful! 

        A handful of photos have uploaded today... but still going EXTREMELY slow.

  • meljaxx's avatar
    meljaxx
    New member | Level 2
    9 years ago

    This fixed my problem!!

    • Zed's avatar
      Zed
      Icon for Dropbox Staff rankDropbox Staff
      9 years ago

      meljaxx Yay!  :grinning:

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