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idanfo's avatar
idanfo
Helpful | Level 5
5 years ago
Solved

Dropbox stuck on sync or index

hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.   i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
desktop
sync
  • Emma's avatar
    Emma
    5 years ago

    Hi idanfo, 

     

    Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

valprice's avatar
valprice
Explorer | Level 4
4 years ago

Leen K. Unfortunately, it is the one file that I most need in that Dropbox.  But I have a suspicion about who may be causing the issue, and remote support access to their computer, so I'll go on a treasure hunt later and let you know!  Thanks.

Leen K.'s avatar
Leen K.
Helpful | Level 6
4 years ago

valprice Happy hunting!

Leen

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