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J10000's avatar
J10000
Explorer | Level 3
1 year ago

Dropbox syncing issues between Windows and Mac due to incompatible characters

We have shared document libraries with multiple users with both Windows and Mac and recently we have encountered an issue where some data is not syncing to devices. It appears Dropbox allows the addi...
desktop
Mac
sync
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey J10000, welcome to the Dropbox Community.

 

This is indeed a situation that happens very often between Windows and Mac computers.

 

I'm afraid there's no specific or automatic way to search for or rename those files; it has to be done manually.

 

Once the files are renamed, though, they should automatically sync across all connected devices.

 

Let me know if you have any questions.

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