cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error 404 file request links

Error 404 file request links

Kevin_E
New member | Level 2
Go to solution

I seem to be experiencing a Error 404 on all file request url links under my business account, I have switched to my personal account and created a new test folder and am encountering the same issue also when making a new link. I've double checked all usual listed causes of this. Is there something I could be missing or is this a wider issue at the moment (has only occurred in the last 45 minutes or so). I've used the platform for a while without issue so I'm 90% sure it's not user error! 

 

Thanks very much

KE

1 Accepted Solution

Accepted Solutions

Nandan S
Dropbox Engineer
Go to solution

Hey all - this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

 

View solution in original post

23 Replies 23

drgrigg
New member | Level 2
Go to solution

This has just occurred for me. File request links which worked two days ago now get redirected to a File 404 page. I tried creating a new one and I get the same result. Is there a Dropbox system outage?

Walter
Dropbox Staff
Go to solution

Hey @johnstreet & @drgrigg - sorry to hear you're having issues with this.

 

May I ask if this is affecting only your file requests or shared links as well?

 

I'm just wondering if your shared links have been banned, that's why I'm asking. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

johnstreet
New member | Level 2
Go to solution

Thank you for asking... when I "Copy Dropbox Link" from my MacOS Finder and paste the link into an icognito browser, everything works as expected... so I think that I am not having problems with shared links.

John

Tyto
Helpful | Level 6
Go to solution

I am also having this same problem, file requests that have worked for over a year are now going to a 404 error page

Nandan S
Dropbox Engineer
Go to solution
File request submission page is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.dropbox.com

boncrab
Explorer | Level 3
Go to solution

I am getting the same thing. Whether an existing File Request or a new one. Everyone is getting a 404 error.

Nandan S
Dropbox Engineer
Go to solution
File request submission page is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.dropbox.com

Nandan S
Dropbox Engineer
Go to solution

Hey all - this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

 

Nandan S
Dropbox Engineer
Go to solution

Hey all - this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    thepuuung New member | Level 2
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?