Error 404 file request links

[Kevin_E]

I seem to be experiencing a Error 404 on all file request url links under my business account, I have switched to my personal account and created a new test folder and am encountering the same issue also when making a new link. I've double checked all usual listed causes of this. Is there something I could be missing or is this a wider issue at the moment (has only occurred in the last 45 minutes or so). I've used the platform for a while without issue so I'm 90% sure it's not user error! 

Thanks very much

KE

[drgrigg]

This has just occurred for me. File request links which worked two days ago now get redirected to a File 404 page. I tried creating a new one and I get the same result. Is there a Dropbox system outage?

[Walter]

Hey @johnstreet & @drgrigg - sorry to hear you're having issues with this.

May I ask if this is affecting only your file requests or shared links as well?

I'm just wondering if your shared links have been banned, that's why I'm asking. 

[johnstreet]

Thank you for asking... when I "Copy Dropbox Link" from my MacOS Finder and paste the link into an icognito browser, everything works as expected... so I think that I am not having problems with shared links.

John

[Tyto]

I am also having this same problem, file requests that have worked for over a year are now going to a 404 error page

[Nandan S]

File request submission page is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.dropbox.com

[boncrab]

I am getting the same thing. Whether an existing File Request or a new one. Everyone is getting a 404 error.

[Nandan S]

File request submission page is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.dropbox.com

[Nandan S]

Hey all - this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

[Nandan S · Accepted solution]

Hey all - this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/