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File Request File Name Issue

File Request File Name Issue

Calvin-Nickelson
Helpful | Level 5

Hi everyone!

 

Just checking in here to see if anyone has any ideas for how to work around this!

 

I work for a company where we collect thousands of files a week to submit to clients.  We use file requests as a convenient way to get these files, but we have a persistent problem.  Our clients each have different labels they prefer for a file.  Some might be:

 

Character_Name_Company

 

While others request:

 

Character - Name - Company

 

Previously, file requests FORCED sender name to the end of a filename, resulting in a file submitted as:

Mickey Mouse - Calvin Nickelson - Disney

to become...

Mickey Mouse - Disney Calvin Nickelson

 

This meant these files would all have to be relabeled before submitting to clients.  Now Dropbox has a feature for file requests whereby you can remove the "Sender Name" as a name modification.  Eureka, I thought!  But now, when files are submitted as:

Mickey Mouse - Calvin Nickelson - Disney

 

It removes the name completely and makes it:

Mickey Mouse - Disney

 

Is there any way we can set up file requests so it leaves the file names completely untouched?  We send super specific labeling information with our collections, so when people submit they usually do it exactly right!  We'd like Dropbox to just collect files without altering the name in any way.  Any ideas?

11 Replies 11

Jay
Dropbox Staff

Hi @Calvin-Nickelson, thanks for messaging the Community!

 

If you create a file request and change the naming conventions, removing the uploader's name would result in the exact filename of the original file uploaded.

 

It should not react the way you are describing it, since it cannot detect the uploader's name from within the middle of the filename.

 

If you have any further queries, feel free to message back.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Calvin-Nickelson
Helpful | Level 5

Hi Jay,

 

That is what I hoped would happen, but today I found that one of my file requests was filled with 6 files:

 

Mickey Mouse - Company

Mickey Mouse - Company (1)

Mickey Mouse - Company (2)

and so on!  The names were completely gone!  Would you be able to break it down into steps what exactly I should do to make sure it leaves the file name completely as is?  Thank you SO much for your response!

Jay
Dropbox Staff

Simply having the default filename in the naming convention window would be enough, like so. 

 

 

You can test this yourself by uploading various filetypes with different names to see how they appear on your account.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Rich
Super User II

@Jay wrote:

It should not react the way you are describing it, since it cannot detect the uploader's name from within the middle of the filename.


That's exactly how it's behaving. It's looking at the file name for any instance of the name entered by the uploader, and removing it if found.

 

I have a file request set up to not include the uploader's name. No other options are set. I created three files with the following names:

 

  • Mickey Mouse - Test Account - Company.png
  • Mickey Mouse - Test Accounts - Company.png
  • Mickey Mouse - Tests Account - Company.png

I then uploaded those files to the File Request and used a name of Test Account. The files I received were named as follows:

 

  • Mickey Mouse - Company.png
  • Mickey Mouse - s - Company.png
  • Mickey Mouse - Tests Account - Company.png

The first file had the name stripped from the file's name entirely. The second file stripped the name as well, but left the "s" that I added to the end of "Accounts." The last file was left alone since Dropbox couldn't find an instance of "Test Account" in the file name.

nbrochet
Helpful | Level 5

I'm having the EXACT SAME issue! Wish Dropbox would fix this...

Calvin-Nickelson
Helpful | Level 5

Hi Jay,

 

Any update here given Rich's post below confirming this issue?  

 

Thanks so much!

LFarrell1
New member | Level 2

So am I! This is such a frustrating issue! 

LAMiron
New member | Level 2

I too am having the same issue and the labeling issue has prevented my business from using dropbox on a wider scale.  More concerning is the response from Dropbox to Calvin above, that instead of recognizing there is still an issue, Dropbox is essentially gaslighting saying it's not and we all must be doing something wrong. 

Rich
Super User II

@Jay Any thoughts on what I posted above?

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