cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

File request - empty page

File request - empty page

Simofi
Explorer | Level 4
Go to solution

Hi everyone,

When I create a file request I can invite people via mail but the website ist empty and nothing is shown.

I tested it on serval devices and different networks and browsers but the website is always empty.

Any idea what's the problem here?

Simofi_0-1678357053100.png

 

1 Accepted Solution

Accepted Solutions

Sheena
Community Manager
Go to solution

@johnstreet wrote:

Hi,

 

Suddenly all File Requests (that I've created in the past or that I've newly created) result in an "Error (404) We can't find the page you're looking for" message. I've tried on multiple computers (MacBook Pro and Mac Studio) and using multiple browsers (Chrome, Safari, Firefox). And the results are the same for me as for the people to whom I send the links.

 

Help!

 

John


Hi John, this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/


Sheena
Community Developer @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.

View solution in original post

10 Replies 10

Megan
Dropbox Staff
Go to solution

Hi @Simofi, let's jump right into this! 

 

If you try to use an incognito tab on any of your browsers, does your File Request still appear empty? 

 

Also, what happens when you visit your Home page, and then click on the left sidebar, on File Requests? Are you able to see your request there?

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Simofi
Explorer | Level 4
Go to solution

Hi Megan,

yes i tried it in incognito as well - same issue.

I can see the requests and also see the views.

Simofi_0-1678362987049.png

 

 

Megan
Dropbox Staff
Go to solution

Hi @Simofi, could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains?

 

Also, make sure that you don't have any third party browser extensions or plugins that could be affecting this.

 

Have a look and let me know of any updates, thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Simofi
Explorer | Level 4
Go to solution

Hi Megan,

like I said i tried it in different networks (company, at home and Cellular network) with different browsers (Edge, Chrome and Firefox) and devices but the site is always empty.

Is there a way to send you the link via PM so you can test it for yourself? 

Thanks for your help!

Megan
Dropbox Staff
Go to solution

Happy Monday @Simofi

 

Can I send you an email, in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Simofi
Explorer | Level 4
Go to solution

Yes of course! Do you see my address or should I post it here? 

Megan
Dropbox Staff
Go to solution

You should never post your email address in a public forum @Simofi.

 

I just sent you an email, in order for us to have a closer look into this. Thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Luke L
Dropbox Staff
Go to solution

Hi @Simofi , really sorry for the inconvenience! The issue should have been fixed now.

johnstreet
New member | Level 2
Go to solution

Hi,

 

Suddenly all File Requests (that I've created in the past or that I've newly created) result in an "Error (404) We can't find the page you're looking for" message. I've tried on multiple computers (MacBook Pro and Mac Studio) and using multiple browsers (Chrome, Safari, Firefox). And the results are the same for me as for the people to whom I send the links.

 

Help!

 

John

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Sheena Community Manager
  • User avatar
    johnstreet New member | Level 2
  • User avatar
    Luke L Dropbox Staff
  • User avatar
    Megan Dropbox Staff
  • User avatar
    Simofi Explorer | Level 4
What do Dropbox user levels mean?