File upload gets hung up or loses connection

[rogerky72]

I am able to upload files to my account up to around 20 MB.  However, when I try to upload files between about 25 - 45 MB, the website keeps getting hung up or losing connection. I have a good internet connection and I have plenty of space left in my account.  How can I upload these files?

[Megan]

Hi @Sockboy50 , let's jump straight into this! 

How exactly do you upload files to Dropbox using this app? Can you walk me through this process? 

Any screenshots of the error message you get is welcome. 

Keep me posted! 

[ashleywchism]

Can anyone help with the error below? The internet is working fine on all other devices.

[Jay]

Hi @ashleywchism, have you tried using another browser when uploading files to see if the issue occurs again?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

[ashleywchism]

Is this fixed? I have been trying to do this for over 10 days and have been unable to upload a file with the same issue every single time. This is very frustrating and what poor customer service to see so many of us are having the same issue and nothing is being done.

The message continues to pop up, no matter the browser or how many times I check and reboot "You seem to be having internet issues. Hang tight and we’ll resume your upload once you reconnect." that is not the case. I would like this issue fixed or an update asap.

[Walter]

Hey @ashleywchism, sorry to hear you're having issues with this.

There's currently an issue that's affecting some users who try to upload large files through the website.

You can take a look here and subscribe to keep updated with its status.  

We'll also update this thread as soon as we have any news to share. 

[ashleywchism]

We are all having the same issue and do not have internet connection issues, so what is dropbox going to do to fix this problem? Would like to cancel if I am not going to be able to upload videos to store and share when paying for a subscription to do just that. This has been going on for almost 2 weeks and that is very frustrating as a consumer.

[Jay]

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

[WFHBase]

This is a consistent behavior. Even 2 years later. I have mesh wifi. I'm not losing internet. I can navigate all around the dropbox website while it claims I don't have internet. Why is dropbox throttling uploads and pretending it's the consumer's internet? We all pay plenty to be here...

[Walter]

Hey @WFHBase - sorry to hear about this.

Have you tried clearing your browser's cache or even switching browsers since you first noticed this?

Let us know more and we'll take it from there!

[WFHBase]

Of course I have done all the basic troubleshooting 101. Do you guys copy paste these responses? The thread is full of this suggestion.