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Files different on computer, not syncing to site

Files different on computer, not syncing to site

Pabs33
Helpful | Level 5
Go to solution

Hello there,

The files of my computer dont correspond to the files on my website version.

I have my Desktop client (Windows, 64, last version) connected to my account, so I can acces my files from the computer and from the website.

 

I thought I was out of sync, but the file in my computer is a newer version of the file, which was modified by another person.

Furthermore, I uninstalled and reinstalled DropBox client, syncing in another directory to avoid any problems. Same result.

 

The sync is 'Up to date' and there is no issues in the sync panel. Furthermore, we are two people with this problem in the shared files.

 

In my opinion I would say that the website file is somehow wrong, and the changes of Desktop clients are applied to other clients, but not the website. 

 

Any thoughts? Solutions?

Thanks in advance

 

1 Accepted Solution

Accepted Solutions

Pabs33
Helpful | Level 5
Go to solution

Hello again,

Thanks for your interest.

I found the '''bug'''.

Indeed the file was a ods file and the modifying person messed up with pages, and names.

Sorry for wasting your time.

 

Have a good day

View solution in original post

8 Replies 8

Jay
Dropbox Staff
Go to solution

Hi @Pabs33, thanks for bringing this to our attention.

 

What version of Windows are you running exactly, since you were missing the number in your post?

 

Are you certain you're signed into the same email address on the Dropbox site and the Dropbox desktop application?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Pabs33
Helpful | Level 5
Go to solution

Sorry for that, Win10 x64,  DropBox client v 169.4.5684 (the lastest, i downloaded it like 2h ago fromt he website). The previous version I had, I have no idea.

 

Yes, the same account in client and site.

Thanks for your interest.

Jay
Dropbox Staff
Go to solution

Do the files have green icons on then in Explorer on Windows?

 

If you right click one of the files with a green icon, and then click 'View on Dropbox.com', does it bring up the correct updated version of the file on the site?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Pabs33
Helpful | Level 5
Go to solution

Yesm the green tick on them.

When I do that, they show the site file, different from the computer file.

 

The history of the file just says: File edited by , File edited by ....

 

There is a way to see a file id or something similar?

Megan
Dropbox Staff
Go to solution

Hi @Pabs33, could you send me a screenshot demonstrating how the content looks locally, versus what you see when you go online, please? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Pabs33
Helpful | Level 5
Go to solution

Hello again,

Thanks for your interest.

I found the '''bug'''.

Indeed the file was a ods file and the modifying person messed up with pages, and names.

Sorry for wasting your time.

 

Have a good day

HyukJae Henry Y
New member | Level 2
Go to solution

Greetings,

It looks like I am having the same issue. One of my computer's(desktop) folders is not syncing to the website, whereas the other computer's (laptop) same folder is syncing ok.  These folders were recently deleted due to confusion and then restored(successfully), so I don't know if that is part of the reason for this problem.   Please let me know how I can solve this issue.  Thank you.

Walter
Dropbox Staff
Go to solution

Hi @HyukJae Henry Y, sorry to hear about your syncing issue.

 

Can you please let us know the desktop app's exact status and version as shown in your menu bar/system tray on the computer which is not syncing? 

 

Is it 'up to date' or still syncing perhaps? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    HyukJae Henry Y New member | Level 2
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    Pabs33 Helpful | Level 5
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