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First time using paper, images not showing with sharing link

First time using paper, images not showing with sharing link

noteimporta
New member | Level 2
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Hi,

I was a user of hackpad, I love beacuse of its user experience for collaborative work. I tried paper and I honestly, deeply regret it. After working hours on articles, I share it to my peers realising that I'm the only one that can see the images and infographics. All the images are broken when they access it through sharing links.

Why is that? I think this is a very inconvenient issue. I'm deeply disapointed, it was a great product.

 

 

 

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
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Hi @nginear; thanks for joining the discussion here and welcome to our Community!

 

From what I gather, the issue you are experiencing is no one is able to view all the media on the Paper doc you've created and shared via a link. The full contents of the Paper doc are available only when the user is logged into Dropbox.

 

According to our devs, this is actually intended behavior. I understand this is probably not what you were expecting. 

 

That being said, I do understand how it would be beneficial to be able to share the link to a Paper doc and allow all people with the link to view the Paper doc as you've created it. However, the content will not have any issue if viewing from a signed-in state. The person you send this to will need to sign into Dropbox, or you can export the document as a .pdf or .doc and send the export instead.

 

I hope this clears things up a tad and I'm always around if you have any questions. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

28 Replies 28

Walter
Dropbox Staff
Go to solution

Hello @noteimporta - welcome to the Dropbox Community and thanks for using Paper!


@noteimporta wrote:

After working hours on articles, I share it to my peers realising that I'm the only one that can see the images and infographics. All the images are broken when they access it through sharing links.


Could you first walk me through the steps you took to do this and forward me a screenshot of the exact error message they get? 

Also, is this affecting a specific Paper doc of yours, some or all? 

Let me know what you find and we'll take it from there. Thank you! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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noteimporta
New member | Level 2
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(1) Not one, but all my paper documents.
(2) I click on sharing icon on the top right side of the screen and send them to my colleges.
(3) Those who click the button can see all the text but not the images nor the link thumbnails which are broken.

I tried myself in incognito mode and I experience the same thing. I can only see them through my account.

Walter
Dropbox Staff
Go to solution

Thanks for the additional information @noteimporta!

Could you also send me a screenshot of how this looks like for you and on of how it looks like for others so I can have a better look into this? 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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noteimporta
New member | Level 2
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Since the paper contains sensitive information I cannot. The error is just the images and thumbails NOT showing, like the url/hosting is broken.

Walter
Dropbox Staff
Go to solution

I see; thanks for pointing this out @noteimporta.

Would you like me to reach out via your Dropbox email address to have a further look internally?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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noteimporta
New member | Level 2
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Essentially, this icon on all images:

Resultado de imagen para image not found icon

noteimporta
New member | Level 2
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Alright, how can I do that? I openned up a ticket.

Walter
Dropbox Staff
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Thanks for providing me with a visual too @noteimporta!

As I'll need to investigate with all of our tools at my disposal, I'd suggest taking this to email. I can open up a ticket from my end for you if you like. Just let me know if I can use the email address that's associated with your Community's profile and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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noteimporta
New member | Level 2
Go to solution

Yes, that one is ok. Alright.

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