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How can I disable Paper?

How can I disable Paper?

Keith M.
New member | Level 2
Go to solution

I signed up for Paper just to try it. My personal Dropbox Pro account became a Paper account and is no longer working the way I want it to (for example, camera uploads from a Nexus 6P no longer work).

I want to remove Paper and have my account just go back to being a normal personal Dropbox Pro account like it used to be. But I can't find any way to remove Paper from my account. "You can check in any time you want but you can never leave - The Eagles"

1 Accepted Solution

Accepted Solutions

BenDBX
Community Manager
Go to solution

Hi @chris-dura 

 

Disabling Paper and exporting will not trigger file deletion. You can re-enable Paper and your documents will be there. I hope this helps!

 

Regards,

Ben

View solution in original post

6 Replies 6

Mark
Super User II
Go to solution

That isnt Dropbox paper, thats because you've become part of a Team. Paper doesn't alter anything. 

You need to leave the Team. See https://www.dropbox.com/help/9124


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Keith M.
New member | Level 2
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Mark

Thanks. I joined the Paper trial and set up the team at the same time - so got them mixed up as being integrated. Now I have left the team the Android app again offers to backup my photos automatically and all is now well. Thanks for setting me straight. I will now read more about how teams work and how they interact (or don't) with Paper.

Mark
Super User II
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No hassle 🙂

Paper is a totally independent product so it doesn't change/alter anything within Dropbox. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Logan R.
New member | Level 1
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Mark Mc, you're a saint. Thanks!

chris-dura
Explorer | Level 4
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Hello,

 

I want to batch export all my Team's Paper docs to Microsoft Word / Markdown docs as a backup/archive.

 

I've confirmed we're on "an old release" of Paper, so I'm following the appropriate "Export all docs" instructions here:
https://help.dropbox.com/security/admin-settings-business-teams#enable?fallback=true

However, my question is... after disabling Paper and exporting all the docs... I'll want to re-enable Paper so my Team can continue to use it and add new docs.

I assume the Paper docs I just exported will *still* be there after re-enabling, and don't disappear after exporting or disabling Paper?

BenDBX
Community Manager
Go to solution

Hi @chris-dura 

 

Disabling Paper and exporting will not trigger file deletion. You can re-enable Paper and your documents will be there. I hope this helps!

 

Regards,

Ben

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Top contributors to this post

  • User avatar
    BenDBX Community Manager
  • User avatar
    chris-dura Explorer | Level 4
  • User avatar
    Logan R. New member | Level 1
  • User avatar
    Mark Super User II
  • User avatar
    Keith M. New member | Level 2
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