How can I save scanned documents into specific folders?

[Reesalc]

I need to be able to scan directly into shared files.  So far I can only manage to scan into my personal file.  Doesn't seem like much of a big deal because I could move the file from there, BUT when there's over 20 scans a day, it is a big deal for what I need to accomplish because of time and training others.

Does anyone have experience with this?

[Hannah]

Thanks for the additional info, Ricky.

Which version of the Dropbox app are you using on both of these devices?

I'm on the most recent version (330.2.2) and I see what you see on your iPhone SE.

[RickyW]

Hi, I'm also on 330.2.2

[Nancy]

Hi Ricky! I hope you’re doing well. 

Is it possible to hide any personal info that may be showing on your screenshot, before posting it here? 

I’m asking because a visual would really help us, in this case.

[RickyW]

as you can see, there's no "Save to another location" option.

[RickyW]

@Nancy please see below

[Megan]

Hey @RickyW, thanks for the screenshots! 

Do you use the same version of the app, on both your iPhone 13 and your SE? 

Have you tried uninstalling, and then re-installing the app on your iPhone 13 by any chance? 

[RickyW]

I did try (just now, I uninstall and reinstall) but nothing change.

[Walter]

Thanks for the update @RickyW 

Would it be OK if we reached out via email to have a further look internally at this point? 

[RickyW]

yes, please @Walter 

[Megan]

Hi @RickyW, I just sent you an email, I'll see you there!