iOS App constantly logging me out

[chi-town198]

I recently started using Dropbox for file storage on my iOS devices (iPad and iPhone) both previously on iOS 15 and now on iOS 16.

I upload a fair amount of video and photo content and I've noticed the app logs me out unexpectedly in the middle of file uploads all the time. If I'm actively uploading frequently it happens quite often - usually multiple times a day and always before an upload completes. This has happened both with small (10-50 MB) and large (1.5 GB+) files.

It's quite annoying as I lose any progress on those uploads and have to start again.

Has anyone else had this issue and know if there's a solution?

[Megan]

Hey there, @chi-town198, how are you today?

Just to clarify: does the app just crush when you try to upload content, or does it also sign you out of the account? 

Have you tried uninstalling, then re-installing the app? Feel free to let me know if you're using camera uploads to upload your content, or if you do it manually. 

Let me know more, and we'll take it from there!

[chi-town198]

I have tried uninstalling the app. The app doesn’t crash - it just suddenly pops up a message saying “Signing Out” and then logs me out.

This occurs when I’m manually uploading files - I don’t use the camera auto upload feature.

Also it happens on all of my iOS devices.

I can’t figure out a pattern. Sometimes I can successfully upload files for several hours, other times it logs me out multiple times in the same hour.

[Hannah]

Sorry to jump in here, @chi-town198. Strange issue indeed.

Which version of Dropbox do you currently have installed? Is it the latest one (304.2.2)?

If not, try to update it and let us know if that makes any difference.

[chi-town198]

Hi Hannah - yes I do have the latest version installed (304.2.2)

[Hannah]

Thanks for the update here, @chi-town198.

Can we actually send you an email, so we can look into this internally?

[SharkUser]

I am having the exact same issue the OP posted. Did you all actually publicly post a solution to this problem in another thread? Looks like you too this off the chat thread. Was it resolved?

[Megan]

Hi there, @SharkUser, I hope you're doing well!

Can you let me know the OS you're using on your phone, along with the Dropbox version that you have installed there?

Also, when did that start happening? If you could let me know if you use camera uploads, or manual uploads when this happens, that'd be great. 

Keep me posted, and we'll take it from there!