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New member | Level 2

6 years ago

Solved

How long does it take to sync?

Hi, I just downgrade my plan from advance to professional plan, how long it will normally to sync all my files? lets say the files in my Advance plan is 500gb, is it normal that it takes too long?

Thank you

sync

Daphne
Dropbox Staff
6 years ago
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Hey there vin1,

We can't really estimate the time it should take due to syncing being limited by your internet speed for example, and your device capabilities may also be a factor too.

Since you are moving from what I’m assuming was a Business Advanced subscription to Professional, the sync may take some time as it will need to change the folder structure a little (eg. the personal purple folder is only on Business accounts).

As long as you see that the sync is progressing you should be okay, and you can see that by clicking on the Dropbox icon in your menu bar/system tray. However, as you mentioned it may be around 500 GB, this may take a while to sync. As long as you keep the computer and app open and running then it should complete as soon as possible.

Let me know if you have any questions or concerns about this - Thanks!
- ExDragonUser
  New member | Level 2
  6 years ago
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  Hello vin1 ,
  It's normal for Dropbox to take forever to do anything.
  I am about to cancel my plan completely, because the guys and gals at Dropbox cannot seem to get something as simple as an app startup sorted. I have over 3.5 million files in my dropbox, and it happily synced until Dropbox decided to incorporate all sorts of useless functionality, and oh yes, now you are limited to having approximately 500k files in your dropbox.
  Nice, so how do I get my files back? Oh, you have to use the same useless app that sits at Startup forever and a day, and never seems to get finished with what ever it is doing.
  Useless!! Useless!! Useless!!
  I'm done with Dropbox.
  - Daphne
    Dropbox Staff
    6 years ago
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    Hey ExDragonUser,
    
    I'd be more than happy to help where I can with the issue you're having. What you mentioned is indeed correct, that the desktop app has a soft limit of syncing around 300,000 files. However, this is indeed a soft limit and it depends highly on your device's specifications, so this is probably why you had success with syncing such a large number of files previously.
    
    We do suggest that you can use selective sync to reduce the overall load on the desktop app which should decrease the startup time that you seem to be having an issue with.
    
    Let me know if you'd like me to assist any further with this by just giving me a nudge here and we'll see what we can do.
    
    Thanks!

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Hi, I just downgrade my plan from advance to professional plan, how long it will normally to sync all my files? lets say the files in my Advance plan is 500gb, is it normal that it takes too long?

Thank you

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Hi, I just downgrade my plan from advance to professional plan, how long it will normally to sync all my files? lets say the files in my Advance plan is 500gb, is it normal that it takes too long?

Thank you

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How long does it take to sync?","moderationData":{"__ref":"ModerationData:moderation_data:340901"},"body":"

Hey there vin1,

We can't really estimate the time it should take due to syncing being limited by your internet speed for example, and your device capabilities may also be a factor too.

Since you are moving from what I’m assuming was a Business Advanced subscription to Professional, the sync may take some time as it will need to change the folder structure a little (eg. the personal purple folder is only on Business accounts).

As long as you see that the sync is progressing you should be okay, and you can see that by clicking on the Dropbox icon in your menu bar/system tray. However, as you mentioned it may be around 500 GB, this may take a while to sync. As long as you keep the computer and app open and running then it should complete as soon as possible.

Let me know if you have any questions or concerns about this - Thanks!

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Hey there ,

We can't really estimate the time it should take due to syncing being limited by your internet speed for example, and your device capabilities may also be a factor too.

Let me know if you have any questions or concerns about this - Thanks!

Hello vin1 ,

It's normal for Dropbox to take forever to do anything.

I am about to cancel my plan completely, because the guys and gals at Dropbox cannot seem to get something as simple as an app startup sorted. I have over 3.5 million files in my dropbox, and it happily synced until Dropbox decided to incorporate all sorts of useless functionality, and oh yes, now you are limited to having approximately 500k files in your dropbox.

Nice, so how do I get my files back? Oh, you have to use the same useless app that sits at Startup forever and a day, and never seems to get finished with what ever it is doing.

Useless!! Useless!! Useless!!

I'm done with Dropbox.

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Hello ,

It's normal for Dropbox to take forever to do anything.

Nice, so how do I get my files back? Oh, you have to use the same useless app that sits at Startup forever and a day, and never seems to get finished with what ever it is doing.

Useless!! Useless!! Useless!!

I'm done with Dropbox.

Hey ExDragonUser,

I'd be more than happy to help where I can with the issue you're having. What you mentioned is indeed correct, that the desktop app has a soft limit of syncing around 300,000 files. However, this is indeed a soft limit and it depends highly on your device's specifications, so this is probably why you had success with syncing such a large number of files previously.

We do suggest that you can use selective sync to reduce the overall load on the desktop app which should decrease the startup time that you seem to be having an issue with.

Let me know if you'd like me to assist any further with this by just giving me a nudge here and we'll see what we can do.

Thanks!

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Hey ,

We do suggest that you can use selective sync to reduce the overall load on the desktop app which should decrease the startup time that you seem to be having an issue with.

Let me know if you'd like me to assist any further with this by just giving me a nudge here and we'll see what we can do.

Thanks!

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