Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

raffishtenant's avatar
raffishtenant
Helpful | Level 6
5 years ago
Solved

How to disable Smart Sync, really and truly?

Hi all, I know I'm not the first to ask this—Dropbox users have apparently been having problems with it for years now—and maybe there's an answer somewhere in the forum that I simply haven't found...
desktop
Mac
sync
  • Megan's avatar
    Megan
    5 years ago
    Hi raffishtenant, let's see what we can find on this together.

    If you don't want to use Smart Sync, all you'd need to do is change your default sync options for new content to "local" and recall any files that are now "online only."

    For details on syncing online-only material and selecting the default setting for new content, you can check this Help Center.

    Would you like to give this a go, and let me know how it goes? 

    Thanks!
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Sounds about right raffishtenant! 

This article describes everything about Smart Sync and it goes into more detail. I think it’s worth checking out. 

In any case, if you have any other questions, I'll be one post away!

 

raffishtenant's avatar
raffishtenant
Helpful | Level 6
5 years ago

Thanks again, Lori! There are a few things in that second article that I wasn't aware of, especially the sync queue, which I'll definitely want to check out.

My rsync clone has finally completed, and so far I haven't seen any more files being converted to online-only against my wishes, so I'm hoping for the best.

P.S. I've also discovered that the latest update to my favorite Mac disk utility, DaisyDisk, can now connect to Dropbox accounts directly—which isn't immediately relevant to my issue here, but I found it pretty cool and thought that other Mac Dropbox users might like to know.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!