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How to find my Dropbox accounts, delete them and move files to OnSong.

How to find my Dropbox accounts, delete them and move files to OnSong.

Robyn Mott
Explorer | Level 3

I am trying to move files from my gmail  account into Dropbox and then into OnSong.  I seem to have 2 Dropbox accounts.  I dont know how to get into each one to see what is there.  One Dropbox account seems to have the files from Google in it and it says underneath the file OnSong which I am assuming means that they should be showing up in OnSong.  However when I go into OnSong, none of them are there.  

It is such a mess I would like to star again.  I would like to delete any Dropbox account I currently have and start all over again with a new Dropbox basis account, then import (?) the files I want from my gmail account Might this work.  I want to make sure I delete the 2 Dropbox I currently have but don’t know how to find them.  As you can see I am completely lost in how to do this.  Any suggestions would be greatly appreciated.  Thank you so much.  Kindly Robyn

5 Replies 5

Megan
Dropbox Staff

Hi @Robyn Mott, let's jump right into this! 

 

One step at a time: you mentioned that you seem to have two Dropbox accounts, and that one of them has files from Google. Where do you see these accounts? 

 

Is it possible that these accounts are linked to some of the active email addresses you have? If you have access to the email addresses linked to these Dropbox accounts, you can request for a new password, and gain access in order to delete them. 

 

Have you connected Dropbox with OnSong? If there's no way to connect them from OnSong's end, then you'd need to download the content locally, and then upload them to your Dropbox account. 

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Robyn Mott
Explorer | Level 3

Dear Megan

 

Thank you so much.  How do I connect Dropbox to Onsong?  I really appreciate you taking the time to assist me.  Kindly Robyn

Hannah
Dropbox Staff

Hey @Robyn Mott, sorry to jump in here!

 

Since we don't have an official integration with this third party service, you might want to check out their help center/support page for info on this.

 

If they don't have a way of connecting to Dropbox, you can certainly just download the files from Dropbox and upload them to OnSong manually.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Robyn Mott
Explorer | Level 3
Dear Megan
Thank you so much for your detailed instructions. I will write back to you for more suggestions if I need them. I really appreciate you taking the time to write to me. Kindly Robyn

Megan
Dropbox Staff

Hi @Robyn Mott., don't even mention it! 😊

 

It's my pleasure, and I'll be one post away if you ever need me! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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