cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I lost my files after uninstalling Dropbox

I lost my files after uninstalling Dropbox

FilipeMello
Explorer | Level 4

Hi everyone,

I uninstalled Dropbox for desktop yesterday. I lost my files after uninstalling Dropbox. It shows inaccessible icons from my files on the computer. My desktop, documents, and downloads were synced before. I urgently need to regain access to my files locally.

8 Replies 8

Hannah
Dropbox Staff
Hey @FilipeMello, thanks for joining our Community.

It seems you uninstalled the Dropbox application without disabling the backup feature first.

So the best thing to do right now, would be to reinstall Dropbox and then disable backup.

Once backup is turned off, you should be able to uninstall Dropbox and not have any issue.

Let me know how it goes.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

FilipeMello
Explorer | Level 4

Hi Hannah! 

Thank you for your answer. I reinstalled Dropbox here, but there's nothing here anymore. My files aren't here, except from one folder. There's nothing both local machine and cloud. How can I recover my files, please?

Hannah
Dropbox Staff
Thanks for updating me on this, Filipe!

When you reinstalled the Dropbox app, did you sign in to the same account as before?

Can you also take a look at your deleted files and your events page, to see if you can find anything related to the files you're missing?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

FilipeMello
Explorer | Level 4

Hey Hannah,

 

No, I appreciate your work, thank you for keeping in touch. Yes, I logged in to the same account and verified deleted files, but there's nothing there. On the Events page, there are only updates about one file that remains in my Dropbox account. All events about all the other files are not there, it's everything empty. I really need to recover these files. Thank you again for your support!

Hannah
Dropbox Staff
Of course, Filipe, I'll try my best to help you with this!

Have you taken a look at your trash/recycle bin? Maybe you'll find them there.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

FilipeMello
Explorer | Level 4

I appreciate that, Hannah.

 

Yes, I've looked in the trash, there's nothing there. 😞

Thank you so much for helping!

Hannah
Dropbox Staff
Sure thing, Filipe and happy Monday!

If you go to the original location of your desktop files, do you see a 'Files in Dropbox' shortcut?

Also, in your Dropbox folder, do you see a "Mac" folder? Did you check for your files in there?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

francisact
New member | Level 2

There is nothing there. You guys have screwed up how Windows works. You should be held liable for this. 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    francisact New member | Level 2
  • User avatar
    Hannah Dropbox Staff
  • User avatar
    FilipeMello Explorer | Level 4
What do Dropbox user levels mean?