Interminable indexing after latest update (v196.4.6900) - Mac OS Ventura 13.6.6

[peludo]

After the latest update, all file sync is now on hold while the entire Dropbox is indexing. It's been indexing now for 2 days, and there's still 276,665 files left with the progress bar barely moving. 

It also seems to be really slowing my Mac down - the beach ball appears at almost every click.

I urgently need to sync my files for client work. Is there any way to interrupt the index to sync, or speed up this process? I don't really want to update my OS for various compatibility reasons.

[Walter]

Hey @peludo - thanks for bringing this to our attention.

Could you try adjusting your bandwidth settings through the desktop app's preferences and/or rebooting your computer and internet router?

Let us know how it goes!

[Jaco-Digivisie]

Same problem here, after the update I received a message that it would take 6 hours. I've been working on it for 4 days now and it seems to keep freezing on x number of files. We have now indexed 880K files. Fiber optic internet and have restarted the app several times. Drama update DropBox 😞

[peludo]

Thanks Walter. I tried all three. Changing the bandwidth to ‘don’t limit’ sped it up ever so slightly but it’s still on 145,000 files, and it’s throttled the internet completely as to make it unusable.


Restarting didn’t make any discernible difference.

Any other ideas?

[peludo]

Hello again,

So finally (1 week later) the indexing and sync appears to be complete, except that the icon is stuck on constant sync. 

Some files no longer open, like a couple of PDFs I tried - ending in 'This operation was cancelled' notification in Finder. The sync progress pie only gets a small way but never completes. It's like there's some kind of issue with the new position in the file structure.  

I am seriously regretting this update at the moment. Please can you advise? I've restarted both Dropbox and Mac multiple times. 

[Jay]

Hi @peludo, I'd recommend contacting our support team directly for them to look into this matter in more detail on their end.

[peludo · Accepted solution]

Thanks Jay.

I restarted in Safe Mode, then restarted again and it seems to have cleared the problem. This may be worth doing for anyone having the same issues, especially for people still on older versions of the OS.