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liteheart1's avatar
liteheart1
Explorer | Level 3
3 years ago

MAC desktop, stuck on indexing after upgrade to DB app

I've been using Dropbox for years in rudimentary manner. Yesterday installed desktop app which shows indexing 21,242 files. Using Monterey 12.6.1 and chip is Apple M1. After install of DB app v172.4....
desktop
sync
liteheart1's avatar
liteheart1
Explorer | Level 3
3 years ago

Walter Thanks
Hovering over icon now shows Dropbox 173.4.6706, and while I will download and update app, it seems like it had already updated. Will reinstall desk app.
Indexing now shows 21,393 files so perhaps has gone down by 400 files in 18 hours!!
I am in semi rural areas, on metered internet not very fast (27Mbps down 4.5 upload just did speed test); I haven't asked for anything to download and don't uderstand what "indexing" is doing but assume it is not downloading. Regardless at this pace it'll be weeks.

Not sure what you want me to Screenshot, pls clarify.

liteheart1's avatar
liteheart1
Explorer | Level 3
3 years ago

What a nightmare DB is! I finally did chat AND chose as the lesser of two evils to revert back to earlier version of DB. Wasted 4-6 houts of my time for absolutely no reason. I will be seeking refund of my unused subscription.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for keeping us updated, liteheart1.

     

    I am very sorry to see that you had trouble with our desktop app, but glad to see that you were able to figure it out.

     

    If you need anything else, or have any other issues, please do let us know.

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