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MacOS stuck on "Couldn't load folders"

MacOS stuck on "Couldn't load folders"

DeanR1
Explorer | Level 3

On a newish MacOS install I'm regularly getting a "Couldn't load folders" error when trying to choose new folders to sync with selective sync. I was able to get the list of folders to load once and successfully synced several folders, so I don't believe it's a firewall or permissions issue completely blocking access.

8 Replies 8

Jay
Dropbox Staff

Hi @DeanR1, thanks for bringing this to our attention.

 

Could you let me know what version of Mac OS you're running on your device, as well as the version of the Dropbox desktop application?

 

Are you connected to a stable network?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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DeanR1
Explorer | Level 3

Hi Jay, the OS version is 12.3, the Dropbox version is 146.4.4836. It also seems that syncing files is getting hung up for long periods of time. This is via a wired network in a corporate office and a home network.

Jay
Dropbox Staff

As it's a company network, is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router settings could be restricting traffic to the following Dropbox domains?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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DeanR1
Explorer | Level 3

Possibly, but I've had it working without issue on PC on the same network for years.

Jay
Dropbox Staff

Thanks for the update, I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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admonish-humane-cavitate
Explorer | Level 4

Same here!

I'm on an iMac running Catalina and a MacBook 2020 on Big Sur.

It's making Dropbox almost useless.

admonish-humane-cavitate
Explorer | Level 4

Do you have 2FA configured? If so, disable it, close the app, reopen it and then try selective sync again. It should work. If it does, re-enable 2FA and you should still be able to selective sync.

ernstki
New member | Level 2

Maybe the 2FA thing correlated with the problem you were having, but wasn't actually causative? Because disabling 2FA didn't change anything for me, even after a reboot. In my case, sync is chugging along just fine, which makes me doubt there's a firewall thing going on, as some suggested here.

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    ernstki New member | Level 2
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    admonish-humane-cavitate Explorer | Level 4
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    Jay Dropbox Staff
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    DeanR1 Explorer | Level 3
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