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My Dropbox desktop app doesn't sync

My Dropbox desktop app doesn't sync

igiuscal
Helpful | Level 6
Go to solution

I installed Dropbox on Windows 11.
It hasn't synchronized files from the PC to the server for a month.
Also, if I upload directly to folders on Dropbox.com, the files don't automatically download to my PC.
I also downloaded the latest version of Dropbox but the problem didn't go away.
How can I solve?

1 Accepted Solution

Accepted Solutions

igiuscal
Helpful | Level 6
Go to solution

I finally solved.
In a folder shared with me, I had files locally that no longer existed on Dropbox.
Since I have read-only permissions on this folder, Dropbox was unable to complete the synchronization and remained blocked.

I then deleted the folder and now everything works.

View solution in original post

8 Replies 8

Hannah
Dropbox Staff
Go to solution

Hey @igiuscal, thanks for letting us know about this and let's get right to it.

 

The first thing you need to check is the sync status of the Dropbox app.

 

To do this, hover your mouse over the Dropbox icon in your system tray.

 

Do you see any error messages there?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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igiuscal
Helpful | Level 6
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Dropbox is in this state every day and never ends the synchronization

 

igiuscal_0-1687941701529.png

 

Hannah
Dropbox Staff
Go to solution

Does syncing appear to be stuck on this specific number of files? Or is it syncing, just very slowly?

 

If it's completely stuck, can you try these steps, to see if they help?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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igiuscal
Helpful | Level 6
Go to solution

I followed the instructions of the link, but nothing has changed.

Dropbox is always stuck.

Hannah
Dropbox Staff
Go to solution

I see, thanks for trying!

 

Can you try reinstalling the app, without uninstalling it and let me know how that goes?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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igiuscal
Helpful | Level 6
Go to solution

It has been the first thing I've done but nothing has changed.

Megan
Dropbox Staff
Go to solution

Hi @igiuscal, sorry to jump in here! 

 

If you hover over your little Dropbox icon on your task bar, next to your WiFi, can you let me know the version of the app that you see there? 

 

Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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igiuscal
Helpful | Level 6
Go to solution

I finally solved.
In a folder shared with me, I had files locally that no longer existed on Dropbox.
Since I have read-only permissions on this folder, Dropbox was unable to complete the synchronization and remained blocked.

I then deleted the folder and now everything works.

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Top contributors to this post

  • User avatar
    igiuscal Helpful | Level 6
  • User avatar
    Megan Dropbox Staff
  • User avatar
    Hannah Dropbox Staff
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