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My desktop is gone after updating Dropbox

My desktop is gone after updating Dropbox

GreyFACE
Explorer | Level 4

Hey,

I am in contact with the support team (i think) but since my issue is URGENT, I'm trying everything i can.

It all started because the Airdrop service stopped working after I updated Dropbox to the new Apple API integrated version (sorry for the lack of the right professional terms...).  So in order to get that back working i wanted to restrict dropbox backups access to my downloads folder. When pulling up the backups i realized the one that up until the dropbox update backed up my macbooks desktop and downloads folder had a different name, that was attached to a device (i guess my old macbook) that was last connected a year ago. But It did definetly still backup my stuff up until recently. 
NOW tho Dropbox thought that the backup belonged to a different machine and asked my if i want to back up my current mac. 

So after writing with Dropboxes chat support and realizing, that the backup didnt belong to my macbook anymore, i deleted the old machine from the connected devices list, deleted the old backup file and then tried to set up a new backup, connected to my current macbook. While trying to create that new backup, dropbox couldnt find my desktop folder anymore. 

 

And thats where im currently at:

- my old Desktop is completely gone, apple doesnt display anything other than my external drives, i cant drop files onto my desktop

- the desktop icon under my finders 'favorites' leads to a folder in the users library / cloud storage / OLD BACKUP FILE NAME (which i deleted) / Desktop, but that Desktop Folder doesnt exist anymore
- Airdrop still doesnt work even with no active dropbox backup
- it think im just short of having to set up my macbook from ground up...

 

- at least all my dropbox files, other than that backup, are still there and intact. 

Any help would be muuuuch apreciated!!!

 

---

System Information:
MacOs Ventural 13.4.1
Dropbox newest Version

MacBook Pro 14" 2021 - M1 Max - 32GB Ram

4 Replies 4

Nancy
Dropbox Staff

Hey @GreyFACE, and thanks for posting this here. 

 

First off, since you mention being in touch with our support team, can you drop any ticket numbers you may have here? 

 

I'd like to go through what you've already tried with them, and see what the best possible next step is. 

 

Ping me when you're ready. 


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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GreyFACE
Explorer | Level 4

Hey @Nancy

here's my ticket number:

Ticket #22441072

Hannah
Dropbox Staff

Hey @GreyFACE, sorry to jump in here.

 

Thanks for the ticket number! I was able to locate your communication.

 

Since you're already in contact with a member of our support team, I would advise you to continue working with them and let them know what you come up with, after trying their suggestions, etc.

 

I've raised the priority of your ticket as well, so the agent will be replying back to you the soonest possible.

 

If you need anything else, please let us know.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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GreyFACE
Explorer | Level 4

Hi Hannah,

thanks a lot! Any help is highly appreciated. Just noticed, that i cant take screen captures anymore because they require a desktop to be saved to... 😄

Best, Tobi

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    GreyFACE Explorer | Level 4
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