No syncing on Mac OS Sonoma

[Stefanogiovi80_]

Hi, the synchronization of Dropbox doesn't work after the upgrade of operating system SONOMA 14. how can i resolve this problem?

[Walter]

Hi there @Stefanogiovi80_ - sorry to hear about your syncing issue.

Could you have a look at this discussion and let me know if that's the problem you're facing or if your issue is different?

In that case, please let us know more information so that we can assist further.

Thanks!

[Stefanogiovi80_]

With the Sonoma 14 update, Dropbox can no longer sync files to my Mac Mini. The files remain current from one week ago. what should I do to get synchronization again? We have already tried both reinstalling Dropbox and restarting the PC and it still doesn't work. what do I do?

[Hannah]

Hey @Stefanogiovi80_, sorry to jump in.

Do you mean that the files you add to your account other devices do not sync to your Mac Mini?

Or is it the other way around?

If you hover over the Dropbox icon on your Mac Mini, what's the sync status and version of the app, please?

[Stefanogiovi80_]

Version 185.4.6054. Status synchronization in progress (Always)

[Megan]

Hi @Stefanogiovi80_, it might sound trivial, but have you tried re-starting your device ever since this started happening? 

[dojoon]

I have the same issue.

Dropbox is syncing forever (never works) after my Macbook Air OS was updated to OSX 14.1 Sonoma.

Neither rebooting nor re-logging works.  'Full Disk Access to Dropbox' turning on/off did not solve the problem, either. 

[dojoon · Accepted solution]

It looks like the problem is solved.

I signed out & in from the 'preferences' tab of the Dropbox app.

[Hannah]

Thanks for bringing your issue to our attention, @dojoon, and I appreciate you updating us on the solution that helped you.

If you need anything else, please let us know.

Have a great week ahead!

[VHHess]

Thank goodness it gave me a 30 second window to get into the Preferences window so I could Sign out before that .txt error window link came up, opening a text error file in TextEdit. Yes, this fixed it after updating.