Online Only Files Reverting Back to Local

[92cafe]

Hi Community ! I'm having an ongoing issue where any file or folder that I smart sync as 'online only' reverts back to local almost immediately. For a moment the file icon with show that it is an online only file, and moments later I will get the blue sync icon, and then the files will redownload to my computer and become local.

Im using a mac, and not using any antivirus software that might interfece. I'm also not opening any of the files, they revert to being local files without my opening them.

I cant seem to find any support on this specific issue so any help would be very much appreciated - thanks !

[arthuritis]

I too am having this problem.  Did I miss something or has no one talked about this since September, or is it being discussed on a different thread?  I'd really like to have a systematic way of figuring out what third party software or browser is causing this behavior because very soon I'm going to run out of space on my hard drive when these files come storming back to local, and will have to put a lot of them on an external drive.  Thanks!

[russellsignage]

Hello there I cannot tell you how frustrating this problem is.  I have unconnected a range of apps in my dropbox settings but the issue is still happening.  I do not even begin to know how to find a browser extension that is causing my issue.  Can you please help with some specific information to sort this not just a random help page that does nothing to help at all.

[Oliver F.3]

I am still having the same problem. Why does Dropbox still not monitor which other software package(s) on our system are causing this, tell us which ones they are, and hopefully also tell us how to fix the problem?

[Megan]

Hi @russellsignage & @Oliver F.3, how are you? 

Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know! 

[Oliver F.3]

Sure. [email removed as per Community Guidelines]

[Megan]

Hi @Oliver F.3, I just sent you the email. 

I'll see you there, cheers! 

[russellsignage]

Hello that would be good thanks.  Do you need my email?

[Megan]

Hi @russellsignage, happy Thursday!

I just sent you the email. Feel free to have a look and respond back to me there.

Thanks!