Os X 10.13 High Sierra & Smart Sync

[majomabaja]

This is Exactly the problem I am having.  It's been going on since January and I have heard Nothing from Dropbox.

[Ross_S]

Sorry it's taken me so long to get back.

We should now have resolved the issue where, when some opt into Smart Sync, you proceed to grant Accessability but can't proceed. Is anyone still hitting this on macOS 10.13+ ?

Many thanks!

[Ross_S]

@majomabaja we'll reach out to you right now!

[monaronyc]

Thanks for the update! And sorry for the delay! I'm going to try a few today. Will let you know. Stand by...

[MattCrampISF]

I've just tried it, and seeing the same issue. I've also tried the accepted solution, booting into safe mode, suspending Gatekeeper, and then installing it, which works, until the machine restarts and the Dropbox extension is blocked again.

I've also tried it on a home computer running High Sierra. Unlike on the work machine, MacOS will pop up a warning saying that it's blocked an extension, and then when it's dismissed Dropbox then prompts to open the security preferences. On the work machine, I don't get the first popup from MacOS.

[Jane]

Thanks for posting on the Dropbox Community on this issue MattCrampISF, I’ll do my best to check back what’s happening with you & work towards a fix! 

From what I gather, at the moment you’ve tried several troubleshooting steps on your own, so, in order to speed things up a bit, I’d suggest investigating the cause of the behavior through our Official Support Channel. 

If it’s not too much trouble for you, could you verify that you’re granting me your permission to get in touch with you on the email address connected to your Dropbox account, so as to further advise on further steps? Once you do, I’ll email you directly. 

Thanks again & I’ll be awaiting your next reply!

[MattCrampISF]

It's fine to contact me on my work email. We've been able to work around our Dropbox issues because High Sierra has not been good for us in general, but we're starting to get Macs with High Sierra on them by default so it's become a priority to find a fix.

[Jay]

Thanks for the confirmation, we’ve sent you a brief message to that address.

Please let us know if you haven’t received it in your inbox. Thanks!

[IIT]

Has anyone managed to get a working solution to this? We have the same issue on Multiple Mac's with High Sierra.  Dropbox seem to have no clue on the issue and even with support tickets logged the response we are recieving is at SNAILS pace.

Terrible support thus far.

[Sanchez]

Hey @IIT, welcome to our community! 

I’m sorry to hear that you’re experiencing this issue, but I’ll be glad to check on your case if you’d like to tell me your ticket number. 

Cheers!