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I had three sync´d devices- two pcs and a phone, on the basic plan. My main pc died. I have rebuilt a replacement PC, and went to install dropbox. It asked me to remove one device (limit of 3), so I removed the main pc from "sync". It said the files would still be available, but no longer sync. But now it appears to have made those files unavailable. Anyone know how to revert the settings so I can see the pc backup which I removed from sync? Very grateful for any wisdom!
Hi Hannah, for some reason only one sync´d machine showed. I logged out and back in again, and then it showed the main pc, which had died. So I now have the backup. Very simple and now solved. Thankyou
Hey @gduffydc, thanks for posting to the Dropbox Community.
Can you please give us a few more details on the issue?
Why are you not able to access your files? Are you getting some kind of error message?
And are you referring to all your Dropbox files or specifically your backup ones?
Any additional info would be really helpful.
Thanks in advance!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi Hannah, for some reason only one sync´d machine showed. I logged out and back in again, and then it showed the main pc, which had died. So I now have the backup. Very simple and now solved. Thankyou
Happy to see that, @gduffydc, and thanks for letting me know!
If you need anything else, just give us a shout.
Have a great week ahead!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
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