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Re: Where are my Dropbox Backup files stored?

Problem with backup (folders not in default location)

pcuser
Helpful | Level 5
Go to solution

Long Story - Short Version

 

New pc/laptop.

 

Installed 2nd hard drive/ssd

 

Moved location of ALL my folders (public and private) to 2nd drive. Path D:\Users\XXXX(name of user)\folder(music, documents, videos etc)

 

Installed upgraded dropbox with 1 year free gratis 100gb storage. because i bought a 2k laptop.... and discovered DropBox Backup& Sync..

 

It won't run because folders are not in default location. IE C:\user\XXXX\Folder

 

Duh! Of course they ain't! And I dont want them there EVER!

 

The repair option will move the folders back to C: and I DO NOT WANT THAT TO HAPPEN - EVER!

 

And because of this, the backup funtion won't work.  This is sloppy programming! I was using Glacier from Synology (which is FREE BTW) and i just point it at my folders and BOOM! backed up.  This bit of software cant even backup if the files are not where DropBox  programmers have decided they must be.  Really Bad Idea. anyone these days with a pc or laptop, which can use a second drive WILL move their folders off the boot drive. unless they have a death wish, of course...

25 Replies 25

jhedleyj
Helpful | Level 7
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As you can see from the screenshot I don't have a backup any more. As I said above, the one I did have of my Mac disappeared and all the files were transferred to my Dropbox which I cannot access to delete the files. I am also unable to create a new Backup.

 

IMG_1426.PNG

 

Jay
Dropbox Staff
Go to solution

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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jhedleyj
Helpful | Level 7
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I think that’s a good idea! No problem.

John

Hannah
Dropbox Staff
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Hey @jhedleyj, before we send you an email, would you mind checking your local Dropbox folder, to see if you can locate the backup there?

 

It should be in a folder named "Mac".


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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jhedleyj
Helpful | Level 7
Go to solution

Hello all

I have checked my Dropbox including the "hidden" files and there is no Backup to be seen.

Screenshot 2023-01-18 at 09.02.27.png

 

John

Jay
Dropbox Staff
Go to solution

Hi @jhedleyj, I've sent you an email, please could you reply to it as soon as possible!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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