Recipient didn't get my file request

[John88]

I sent a file request and nothing happened .

The recipient didn’t receive the request .

I used my IPhone and my iPad

Don’t have a laptop

[Jay]

Hi @John88, thanks for bringing this to our attention.

Have they added no-reply@dropbox.com to their contacts list? Are you able to send the file request link again to their email?

This will help me to assist further!

[John88]

I will try and send the file request link again on my new laptop computer.

The files were very large with 850 pages and I tried it on my I phone and I pad do not think there was enough space .

Will try that then get back to you .