Selective Sync not showing all folders

[John A.14]

Unsure why, but a folder I generated online and then sent some files to, won't appear on any of the computers selective sync window. Using Mac latest version, 3.8.3. I can't untick that folder. I've tried renaming it, etc but it doesn't help.

[Mariedb]

Hi there! 

If the folder is not showing up, it would sound like you have a syncing issue on your computer. 

Would you be able to try quitting Dropbox and starting the app up again? 

Let me know if that works for you! 

[John A.14]

Hi,

Yeah, i've done that a couple of times and rebooted also. This is the same problem on 2 totally different computers also...

[Mariedb]

Hi there!

Thanks for writing back about this. As this is a specific syncing issue, I will email you directly and we can go from there.

Thanks!

[John A.14]

I didn't hear from you yet. Could you write me directly please. Thanks..

[Chris F.19]

I'm having the same issue. Not all folders are showing in the selective sync folder list so can't remove them from my computer without removing them from dropbox!

[Chris F.19]

Resolved. I have 1000's of files in my dropbox and I think it just took a long time for the folder list to update in the selective sync settings. Wait for the "Loading folders..." message to disappear. It took about 10 mins for me.

[John A.14]

I still didn't hear anything from Dropbox support.. Guys, can you reach out to be directly..

[Brian J.28]

I'm having the exact same issue - some critical folders aren't showing up in the file list. I have done a reboot, clean install, etc, still not showing up. left it up all night to see if it would eventually get the folder list and appears it finally crashed. Dropbox loses significant value if it can't sync all my files. I know I have a ton of files but i'm not even 50% of my 2tb space allocation

*Update: After having played with this extensively with even some of their beta versions I'm convinced they have a cached roof folder list and for whatever reason mine isn't being updated anymore. System looks at that first and then looks for others. Hopefully it finds them all before timing out. 

Very frustrating this isn't getting resolved - I've been dealing with it since mid 2015 - now one year later...

[Família S.]

I'm having the same issue here. Anyone?