Forum Discussion

andreaeastbourn1's avatar
andreaeastbourn1
New member | Level 1
10 months ago

"There was an issue communicating with your photo library" when uploading photos on iOS

Hi, I have always been able to upload my photos from my iPhone to the Dropbox app. Over the past several months it has been working. I am getting an error message - There was an issue communication with your photo library.  

I have already deleted the app and reinstalled it twice.  I have restarted my phone and turned my wifi on and off. 

 

Any other things I should try?  Thank you!

iOS
Mobile
upload

2 Replies

Replies have been turned off for this discussion
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey andreaeastbourn1, thanks for bringing this to our attention.

    Are you using the Camera Uploads feature to upload your photos or are you manually uploading them?

    Can you send us a screenshot of the error?

    And which Dropbox version and iOS version are you using?

    Thanks in advance!

  • Cwilly7's avatar
    Cwilly7
    New member | Level 2
    8 months ago

    Check to make sure you’re signed into your iCloud account and have agreed to iCloud latest terms in order to show access. This was at least what helped clear this error for my account

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!