cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Shared folder is only visible online

Shared folder is only visible online

fbell1
New member | Level 2

Hello, 

 

I have used DropBox for the last 5+ years and have never had this issue.. My coworker has added a folder within one of our shared folders but I am unable to view locally from the windows app, I am only able to see the folder if I go to dropbox.com or on the mobile app on my iphone.. 

 

I have tried making the file available offline, I have checked for any "bad characters" in the file name, checked the sync status/ history on the desktop app, tried having him share that specific folder that is inside of our shared folder etc.. and nothing is working. 

 

 

1 Reply 1

Jay
Dropbox Staff

Hi @fbell1, thanks for bringing this to our attention.

 

It does sound like there are invalid characters in the folder name, since it is visible on the site and mobile app.

 

Are you certain that the file doesn't contain a : or | symbol, or other incompatible characters?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropbox Staff
What do Dropbox user levels mean?