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Sharing permission error when using the WordPress plugin

Sharing permission error when using the WordPress plugin

amarchi73
New member | Level 2

Hello,

 

I use "Out of the box" wordpress plugin to show documents in my site.

It was great.

Today in files i uploaded, when i try to open I have this error:

The sharing permissions on this file is preventing you from accessing a public shared link. Please contact the administrator to change the Dropbox sharing settings for this document.

 

It's strange because older files are fine, have the same rights and users.

I have new files' preview but i cannot open them.

 

Someone could help?
Thank you!

 

4 Replies 4

Hannah
Dropbox Staff

Hey @amarchi73, thanks for joining us here on our Community!

 

Can you please give me some more info as to what kind of plan you're on? Are you a member of a Dropbox Business team?

 

The shared link in question, was it created by you or a different account?

 

Does it work outside of WordPress?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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amarchi73
New member | Level 2

Hello Hannah,

 

It's a Dropbox Basic account.

I created the link, if I use it in browser works.

The plugin (out of the box for wordpress) is configured with the same dropbox account I used to generate the link

Thank you.

Adler

amarchi73
New member | Level 2

I think the plugin uses dropbox apis to retrieve the links. It has a file browser and you can open directory and files.

Hope it could help.

Megan
Dropbox Staff

Hi @amarchi73, I hope you're doing well! 

 

Can you confirm how you're generating the link on your end? Also, does the shared link work without an issue, when you use an incognito window on your browser?


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Megan Dropbox Staff
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    amarchi73 New member | Level 2
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