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I'm on Windows 10 and have been using dropbox for 5+ years. In the last 2 days, suddenly I have been getting sync errors for around 2500+ files and the error is related to file naming issues. The odd thing is these files have been in dropbox for over 3 years and have always synced with no error messages - so why won't it sync now?
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Lusil
Community Moderator @ Dropbox
dropbox.com/support
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I'm having the same problem suddenly today. I started trying to fix them but suddenly loads more are appearing. I'm using a Mac and have been using it without errors for years.
Julia
Error message is as follows:
"Couldn't sync 1488 files.
View sync issues on Dropbox settings menu."
There are 2 options beneath the error message, "view" and "dismiss". If I press view, I get a list of the files that fail to sync and message suggesting I remove special characters. (the characters that seem to be an issue are ">" and "?" and "_").
The dropbox icon in the system tray (next to the clock) shows a "1" in red.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Still stuck? Ask me a question!
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I'm on Beta build, using v71.3.102. Have unchecked the option for early release on Dropbox website just now.
Should I downgrade to stable release?
I'm on the same - v71.3.102. I tried installing 70.4.93, although it still says I'm on v71.3.102 after the update. However, it does seem to be working fine now.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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I've downgraded to stable version.
Question : are special characters in filenames not allowed now? The web version seems to suggest this - although the file names with special characters actually are visible on the webpage (so I assume it had been upload successfully in the past). Just want to confirm if I need to rename all these and avoid them in the future.
Hi there!
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