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The syncing is disabled due to an error

The syncing is disabled due to an error

Ccseven
Helpful | Level 5
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My dropbox app on Mac(MacOS Ventura 13.4.1) cannot sync any file; I tried the following solutions:

1. Restart the Mac, cannot work;

2. Uninstall the Dropbox and install the latest version, cannot work;

3. Quit the Dropbox, cannot work.

It just showed on the Finder(Dropbox):"syncing is disabled due to an error".

 

I don't know what else I can do to fix it. 

 

Can anyone help with it?

Thanks!

1 Accepted Solution

Accepted Solutions

Ccseven
Helpful | Level 5
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Hi Walter,

Thanks for your reply; I tried it today again, downloaded the new dropbox desktop app, now it works....

 

It is wired, but finally fixed!

Thanks!

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11 Replies 11

Walter
Dropbox Staff
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Hi there @Ccseven, sorry to hear about your syncing issue and thanks for all the information you provided.

 

Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, what's the status and version of the Dropbox desktop app as shown in your menu bar?

 

Keep us posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Ccseven
Helpful | Level 5
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Hi Walter,

Thanks for your reply; I tried it today again, downloaded the new dropbox desktop app, now it works....

 

It is wired, but finally fixed!

Thanks!

Walter
Dropbox Staff
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Glad to hear it's sorted now and thanks for the update too @Ccseven 

 

See you around the Community and take care!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Ccseven
Helpful | Level 5
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it is weird, it happened again and I cannot download and install the new dropbox app....

Walter
Dropbox Staff
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Thanks for the nudge @Ccseven 

 

Could you try the offline installer from this page and let me know how it goes?

 

If you end up with an error, please send us a screenshot so that we can have a visual too. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Ccseven
Helpful | Level 5
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Hi,

 

Everytime I download the new app, it runs normally, but after few days, the error happens again. Same this time. I will wait and see what will happen in the following days.

Ccseven
Helpful | Level 5
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Hi,

 

This issue happen, I am now trying to download again,,,

Walter
Dropbox Staff
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Thanks for the nudge @Ccseven 

 

If you're still experiencing this, could you send us a screenshot of the error you get so that we can have a visual too?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Ccseven
Helpful | Level 5
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Hi,

 

I re-download the app, and set most of the folder online only, now the same error is not showing again (at least currently...)

The screenshot is same as I shared before, hopefully it would not exist again..

 

Thanks!

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    Walter Dropbox Staff
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    abskani New member | Level 2
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    Ccseven Helpful | Level 5
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