cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

There was a problem completing this request on https://www.dropbox.com/share/links

There was a problem completing this request on https://www.dropbox.com/share/links

DB_IG
Helpful | Level 6
Go to solution

Hi,

 

I am facing an issue where I am seeing "There was a problem completing this request" when visiting https://www.dropbox.com/share/links. Looking at the dev tools, I noticed that loading the page generated 16 requests to /2/sharing/alpha/list_shared_links, of which the first 15 returned a 200 status with different cursor values and an empty links. The 16th request returned a 429 with an error message of "too many requests". This behavior persists across page refreshes as well as fresh logins.

 

Could this issue please be fixed, since there doesn't seem to be a way to view the links on the desktop or mobile apps either? Ideally there should be 1) a way to not return empty results, 2) better spacing between the requests so that they do not cause the 429, and 3) a button to retry the request with the latest cursor in case of failure.

1 Accepted Solution

Accepted Solutions

DB_IG
Helpful | Level 6
Go to solution

I can confirm that this has now been resolved offline.

View solution in original post

10 Replies 10

Megan
Dropbox Staff
Go to solution

Hey there, @DB_IG, thanks for posting here! 

 

Do you notice this behavior on a specific browser, and if so which one? If you try to access the page on a different browser, or incognito mode do you notice an improvement? 

 

Do you have a few screenshots, in order for us to have a visual too? 

 

Keep us posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

DB_IG
Helpful | Level 6
Go to solution

Hi, I noticed the behavior on Firefox (private browsing), but it persists even on Chromium (regular). I am attaching a screenshot showcasing the URL, error message, as well as the 16 requests to list_shared_links, of which the last one is a 429 as mentioned in the original post.

 

dropbox.png

Hannah
Dropbox Staff
Go to solution

Hey @DB_IG, sorry to jump in, but just to check, are you seeing the same thing, when you're connected to a different network?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

DB_IG
Helpful | Level 6
Go to solution

Hi, yes, this happens on other networks too. This is because the Dropbox website itself is generating too many (and unneeded) requests to list_shared_links in a short period of time, hence causing the 429 with an error message of too_many_requests. This is unfortunately not a configuration issue on my side, but a bug that a Dropbox engineer would need to fix for https://www.dropbox.com/share/links.

Hannah
Dropbox Staff
Go to solution

Thanks for the update, @DB_IG.

 

Can you also make sure to clear your browser's cache and to make sure that you have the latest version of Firefox installed (115.0.3)? 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

DB_IG
Helpful | Level 6
Go to solution

Hi, I have cleared my cache several times, and am on the latest version of Firefox (which is actually 116.0 as of today).

Hannah
Dropbox Staff
Go to solution

I see, thanks for that, @DB_IG.

 

Is it okay to send you an email, so we can investigate this further?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

DB_IG
Helpful | Level 6
Go to solution

Hi @Hannah , yes certainly, please do reach out over email.

Megan
Dropbox Staff
Go to solution

Hi @DB_IG, I just sent you an email, I'll see you there!

 

Cheers! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    DB_IG Helpful | Level 6
  • User avatar
    Megan Dropbox Staff
  • User avatar
    Hannah Dropbox Staff
What do Dropbox user levels mean?