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Unable to generate link

Unable to generate link

VeronicaE
Explorer | Level 3
For the last month every time I try to share any kind of file in my account I’m told “unable to generate link” and that I don’t have permission to create a link to the file. Audio, photos, text docs, it doesn’t matter. Everything I’m trying to share has been created by me so I know it’s not copyright-related. I’ve tried clearing caches, reuploading files, using the iOS app and using the desktop site across multiple devices and none have worked.
16 Replies 16

Rich
Super User II

@VeronicaE wrote:
For the last month every time I try to share any kind of file in my account I’m told “unable to generate link” and that I don’t have permission to create a link to the file.

Your ability to share may have been disabled by Dropbox. You'll need to contact Support.

VeronicaE
Explorer | Level 3

When I attempt to contact support I'm directed to the chat bot and the forum and told that since I'm not a paid user that's the only help offered. Is there no way to have this addressed without paying for a subscription? 

Nancy
Dropbox Staff

Hi @VeronicaE, I hope you’re doing well!

 

From what you’ve described, it sounds like your Dropbox account’s links have been banned, like @Rich suggested, as well. 

 

If you want, I can open a support ticket for you, so that we can take a closer look. 

 

Let me know if you’d like that.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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VeronicaE
Explorer | Level 3
Hi, I’d love if you could do that for me, thanks!

Jay
Dropbox Staff

Hi @VeronicaE, I've sent you an email, please could you reply to the email when you get a chance!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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VeronicaE
Explorer | Level 3

Hi Jay, I've responded.

Jay
Dropbox Staff

Thanks, I've replied to your message and forwarded it to a specialist team to assist further.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MarkBakalor
New member | Level 2
Add me to the list of users to generate links to share files. I’m a business user and have not experienced this issue before this week. It’s maddening. Please help!

Megan
Dropbox Staff

Hi @MarkBakalor, don't worry, I am here to help! 

 

I just sent you an email, in order for us to have a closer look into this.

 

Respond back to me, and we'll take it from there. Thank you! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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