We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Ryan T.6
4 years agoHelpful | Level 6
Updating #### files , 5000+ files
I bought 2TB dropbox a few week ago. After syncing it still says Updating 5,### files. What is it doing? will it ever be done updating files? everything seems to be backed up and synced. ive set many...
- 4 years ago
I figured it out.
I had a broken iCloud Library with 5600 files/pictures but wasnt taking up any disk space. When you go into the folder you just see Xs on all the icons/previews. Comparing the size of the pictures folder in Dropbox web with the folder on my computer via Wiztree helped.
Walter
Dropbox Community Moderator
4 years agoHey Ryan T.6, sorry to jump in, but have you rebooted your computer since you first noticed this?
Ryan T.6
4 years agoHelpful | Level 6
I figured it out.
I had a broken iCloud Library with 5600 files/pictures but wasnt taking up any disk space. When you go into the folder you just see Xs on all the icons/previews. Comparing the size of the pictures folder in Dropbox web with the folder on my computer via Wiztree helped.
- Walter4 years ago
Dropbox Community Moderator
Thanks for keeping us in the loop, Ryan.
I'm glad to see you managed to resolve your concern in the end.
See you around the Community and take care!
- TilmanM3 years agoHelpful | Level 6
I have the same problem. Dropbox is "updating" between 7-11 files (always with 3MB) for over a week now. I tried fixing hardlinks, made everything "online-only" or "available offline" but nothing works. I can't find any folders that seem to be problematic.
How can I see which files dropbox is trying so hard to update? It is really frustrating...
I'm on a mac with the newest dropbox version.
- Nancy3 years ago
Dropbox Community Moderator
Hey TilmanM, sorry to hear you’re having the same issue.
Can you please follow the steps at the bottom of this Help Center article (under the “Check what order your files are syncing in” section), and let me know if you see any files/folders there still trying to sync?
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!